Available to hire
Hi, I’m Howard M. Clark Jr. I’m a seasoned professional with decades of experience coordinating project execution and troubleshooting technical issues, known for my analytical mindset and leadership ability. I’m adept at guiding teams to deliver reliable results and to adapt quickly in dynamic environments.
I’m eager to bring my mix of project coordination, technical troubleshooting, and strong communication to a growth-oriented organization, delivering clear, practical solutions and dependable execution on every task.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Professional (Remote) at Cambia
February 1, 2023 - September 1, 2025Remote customer service professional assisting members with health insurance inquiries; provide excellent customer service and general knowledge to efficiently resolve issues; process claims inquiries and pre-authorizations; maintain HIPAA privacy standards; collect premium payments by phone; troubleshoot Regence.com account issues; implement and process plan changes requested by members.
Bus Operator at Regional Transit District
August 1, 2021 - October 1, 2022Safely transported passengers to and from destinations; provided knowledge about bus routes and local attractions; assisted disabled passengers using the wheelchair lift; exercised good judgment and acted quickly in emergencies.
Eligibility Worker II at Human Service Agency
November 1, 2014 - December 1, 2019Performed technical work in determining initial and continuing eligibility for public assistance programs in accordance with established procedures and regulations; facilitated and maintained effective relationships with clients; provided continuous support to clients in alignment with program guidelines; assisted in correspondence and budget management; maintained records and documentation.
Tech Support II at Kodak Gallery
July 1, 2007 - October 1, 2013Maintained first-line hardware and software support for laptops, desktops, smartphones, and printers; provided software support for Microsoft Windows, Office, and other proprietary software; assisted gallery members with technical issues via phone and email; processed real-time ticket entries using service desk systems; developed filing system; gained networking knowledge; provided value-added reseller support.
Emergency Roadside Service Generalist II at California State Automobile Association
February 1, 2005 - July 1, 2007Provided AAA members with Emergency Road Service; used GIS software such as Google Earth to locate clients and dispatch appropriate help.
Front End Supervisor at The Home Depot
January 1, 2002 - January 1, 2005Developed and administered a variety of specialized programs and central service procedures; managed marketing and recruitment; performed cashier duties; handled daily documentation; scheduled team members; maintained open communication; tracked issues and ensured service quality.
Education
Bachelor of Science at University of Phoenix, Fremont, CA
January 11, 2030 - January 1, 2023Qualifications
Industry Experience
Healthcare, Transportation & Logistics, Government, Retail, Software & Internet, Professional Services, Consumer Goods
Experience Level
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