Billing accuracy and release to high quality standards; resolve billing/contract queries; generate invoices, credit notes and statements; handle e-metering queries; dispute validation and resolution; ERP systems proficiency (SAP); improve customer satisfaction.

Customer Service Operator at Ingram Micro

June 1, 2013 - May 1, 2016

Issue returns, RMAs; coordinate with carriers for PODs; process claims within workflow; support freight and billing corrections.

Customer Service Operator at Easy Service Ltd

August 1, 2012 - March 1, 2013

Handled customer service inquiries, processed documentation, and supported order management.

Sales Agent at Easy Service Ltd

March 1, 2012 - July 1, 2012

Sales activities, customer interaction, order processing, and documentation.

Technical Secretary at Edika Ltd

October 1, 2008 - July 1, 2012

Administrative support, scheduling, documentation, coordinating with departments and clients.

Customer Service Agent at Xerox Business Services Bulgaria

June 1, 2006 - June 1, 2019

Customer service, log customer claims within workflow, coordinate with carriers, assist the freight department; convert inquiries into actionable workflow items.

Barman at National Food Ltd

June 1, 2005 - August 1, 2008

Provided beverage service, prepared and served drinks, maintained bar area, assisted with customer requests and cash handling.