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I am a customer-focused professional with 2 years of experience as a Chat Moderator. I excel in managing high volumes of customer interactions efficiently, and I take pride in strong communication and problem-solving skills. Eager to transition into a more dynamic support role, I am committed to delivering excellent customer service and adapting to the needs of global customers at any time of the day or night.…I am a customer-focused professional with 2 years of experience as a Chat Moderator. I excel in managing high volumes of customer interactions efficiently, and I take pride in strong communication and problem-solving skills. Eager to transition into a more dynamic support role, I am committed to delivering excellent customer service and adapting to the needs of global customers at any time of the day or night.

Lilitha Kathele

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I am a customer-focused professional with 2 years of experience as a Chat Moderator. I excel in managing high volumes of customer interactions efficiently, and I take pride in strong communication and problem-solving skills. Eager to transition into a more dynamic support role, I am committed to delivering excellent customer service and adapting to the needs of global customers at any time of the day or night.…I am a customer-focused professional with 2 years of experience as a Chat Moderator. I excel in managing high volumes of customer interactions efficiently, and I take pride in strong communication and problem-solving skills. Eager to transition into a more dynamic support role, I am committed to delivering excellent customer service and adapting to the needs of global customers at any time of the day or night.

Available to hire

I am a customer-focused professional with 2 years of experience as a Chat Moderator. I excel in managing high volumes of customer interactions efficiently, and I take pride in strong communication and problem-solving skills. Eager to transition into a more dynamic support role, I am committed to delivering excellent customer service and adapting to the needs of global customers at any time of the day or night.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Afrikaans

Beginner

Work Experience

Chat Moderator at Remotely4U

May 1, 2024 - January 31, 2026

Managed and responded to 100+ customer chats per day, ensuring fast and accurate support. Improved customer satisfaction by providing timely solutions and maintaining professional, empathetic communication. Contributed to higher platform engagement and retention by resolving issues efficiently and enforcing guidelines.