Available to hire
I’m a detail-oriented professional with 13 years of experience in the world of QA testing user-facing applications and websites for both desktop and mobile. I also have over 13 years of experience managing and designing content management systems, where I blog and promote my 3 published books as an indie writer. I wear many hats, including graphic design, content writing, and website design.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Beginner
Language
English
Fluent
Work Experience
Software Testing Analyst/IT Analyst at Molina Healthcare
October 1, 2021 - February 1, 2026Translate complex business requirements into detailed UI/UX validation scripts to ensure design consistency across multiple healthcare platforms. Lead comprehensive QA and regression testing on mobile and desktop interfaces, identifying critical UX bottlenecks and workflow inefficiencies. Conducted peer reviews on test scripts. Utilize Midas issue tracking to manage the lifecycle of interface defects, presenting status updates to project stakeholders to ensure design-to-production alignment.
SQA Engineer at Brady Corporation
March 1, 2021 - May 1, 2021Created and optimized digital assets for BWS and Express Label Apps, ensuring high-fidelity visual output and user interface accuracy. Led regression testing and performance optimization for the BWS application, focusing on enhancing user interactions and interface responsiveness. Execute end-to-end mobile UX testing on Android and iOS devices, identifying and documenting UI glitches to maintain a seamless mobile brand experience. Refined and updated validation scripts to better capture behavioral data during the design-to-development pipeline.
Web QA Tester at Nature’s Way
October 1, 2020 - February 1, 2021Diagnosed and presented major UI/UX defects on high-traffic product landing pages, preventing potential conversion loss within the first day of engagement. Lead User Acceptance Testing (UAT) for critical e-commerce checkout funnels, ensuring high-quality user journeys for institutional clients. Translate user pain points into mobile mockup improvements, specifically optimizing stored card visibility and payment UI elements. Develop structured test plans and track design-related defects using Jira and Trello, facilitating clear communication between designers and developers.
User Acceptance Tester at Kohls
October 1, 2015 - May 1, 2020Lead end-to-end UAT and smoke testing for enterprise applications (Cognos, LiveVox, Verint), ensuring UI integrity during headless architecture migrations. Piloted and validated the UI/UX for a critical Workforce Management app, directly improving shift-swap workflows and time-off request accessibility. Led the testing and UX implementation of the 'Jarvis' chatbot, creating a more intuitive support interface that significantly reduced workflow interruptions. Analyze behavioral data using SQL to validate user interactions and translate data insights into actionable UI performance improvements.
Data Accuracy Specialist at GE Healthcare
December 1, 2014 - October 1, 2015Managed complex contract data loading into Siebel systems, maintaining 100% data fidelity for executive-level financial reporting. Validated quotes and financial data points with zero errors, ensuring high-quality outputs for project delivery.
QA Analyst at Johnson Controls
October 1, 2013 - November 1, 2014Lead System Integration Testing (SIT) and UAT for field applications, ensuring design-ready functionality prior to nationwide releases. Create and execute detailed test scripts for technician app UI, facilitating a smooth development handoff for mobile feature updates. Validate Siebel processes on Android and iOS platforms to ensure mobile UX responsiveness and UI consistency.
QA Specialist at Kohls
March 1, 2013 - June 1, 2013Verified UI and e-commerce functionality during critical CMS transitions, maintaining brand standards across all web assets. Lead manual testing of UI elements, documenting defects to ensure development teams met design specifications.
Creative Web Design Intern at Aaron Vargas
February 1, 2012 - June 1, 2012Design high-fidelity site mock-ups and wireframes using Figma and Wix to translate client visions into actionable design templates. Led content revamps and design updates within Drupal and WordPress CMS, ensuring responsive and accessible web layouts. Create dynamic web banners and interactive visual elements using Creative Cloud, focusing on impact for medical and insurance industry clients. Create development-ready web elements including custom buttons, forms, and navigation menus to facilitate seamless handoff.
Education
at University of Wisconsin–Milwaukee
January 1, 2012 - March 27, 2026Qualifications
UX Foundations: Prototyping
January 11, 2030 - March 27, 2026HTML5 & CSS Fundamentals
January 11, 2030 - March 27, 2026WordPress SEO
January 11, 2030 - March 27, 2026Industry Experience
Healthcare, Retail, Software & Internet, Manufacturing, Professional Services
Here are my writing samples, ranging from copywriting, content writing/blogging, and e-publishing. Check out my full portfolio here: https://www.twine.net/signin
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