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I'm Nicola Magus, a results-driven professional with extensive managerial experience across retail, design, and customer service. I excel at training sales teams, building strong client relationships, and driving merchandising and sales goals in fast-paced environments. I adapt quickly to new processes, work well independently or as part of a team, and pride myself on delivering exceptional service. I'm known for initiative, problem-solving, and clear communication. I enjoy creating impactful in-store displays, optimizing branding, and guiding teams through change, while staying motivated and focused on continuous improvement.…I'm Nicola Magus, a results-driven professional with extensive managerial experience across retail, design, and customer service. I excel at training sales teams, building strong client relationships, and driving merchandising and sales goals in fast-paced environments. I adapt quickly to new processes, work well independently or as part of a team, and pride myself on delivering exceptional service. I'm known for initiative, problem-solving, and clear communication. I enjoy creating impactful in-store displays, optimizing branding, and guiding teams through change, while staying motivated and focused on continuous improvement.

Nicola Magus

Merchandiser, Designer, Project Manager, +3

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I'm Nicola Magus, a results-driven professional with extensive managerial experience across retail, design, and customer service. I excel at training sales teams, building strong client relationships, and driving merchandising and sales goals in fast-paced environments. I adapt quickly to new processes, work well independently or as part of a team, and pride myself on delivering exceptional service. I'm known for initiative, problem-solving, and clear communication. I enjoy creating impactful in-store displays, optimizing branding, and guiding teams through change, while staying motivated and focused on continuous improvement.…I'm Nicola Magus, a results-driven professional with extensive managerial experience across retail, design, and customer service. I excel at training sales teams, building strong client relationships, and driving merchandising and sales goals in fast-paced environments. I adapt quickly to new processes, work well independently or as part of a team, and pride myself on delivering exceptional service. I'm known for initiative, problem-solving, and clear communication. I enjoy creating impactful in-store displays, optimizing branding, and guiding teams through change, while staying motivated and focused on continuous improvement.

Available to hire

I’m Nicola Magus, a results-driven professional with extensive managerial experience across retail, design, and customer service. I excel at training sales teams, building strong client relationships, and driving merchandising and sales goals in fast-paced environments. I adapt quickly to new processes, work well independently or as part of a team, and pride myself on delivering exceptional service.

I’m known for initiative, problem-solving, and clear communication. I enjoy creating impactful in-store displays, optimizing branding, and guiding teams through change, while staying motivated and focused on continuous improvement.

Language

English

Fluent

French

Advanced

Work Experience

Keyholder/Sales Associate/Merchandiser/Trainer at Pot and Pantry Kitchen and Gourmet Food/Home Essentials and Home Decor

January 1, 2018 - Present

Responsible for sales, all opening and closing duties, POS system and all merchandising for both locations of this upscale kitchen boutique and home store. Maintained and fostered a high level of customer sales and service. Merchandised in-store displays and windows for optimal sales at both locations. Set and met/exceeded sales goals and projections.

Assistant Manager at Westboro Closet Candy Fashion Boutique

January 1, 2016 - January 1, 2021

Responsible for sales, marketing and tracking strategies to increase revenue. Maintained a high level of customer sales and service. Merchandised in-store displays and windows for optimal sales in this upscale clothing boutique. Set and met/exceeded sales goals and projections. Increased and maintained customer base with loyalty program.

Property Manager at Johanne Kieran/Gord Taylor Inc.

January 1, 2013 - April 1, 2013

Responsible for finding and vetting new tenants. Maintaining rental signage, creating ads and showing properties. Maintain a high level of tenant care and comfort. Address and solve any tenant issues. Secure deposits and keep owners up to date on all tenant issues. Cleaning and up-keep of rental apartments from previous tenant to be ready to show for new tenants.

Merchandiser/Sales Associate at Kitchenalia

January 1, 2013 - January 1, 2015

Maintained high level of sales and customer service. Merchandised all displays and windows for optimal sales goals of each design consultant. Set–up and merchandised for all special events. Help train new employees. Maintained high level of sales and customer service. Responsible for opening and closing duties with POS system as well as monitoring inventory, taking special orders and updating customer files. Received, unpacked, displayed and stored new products.

Manager/Showroom/Sales and Training at Norwalk The Furniture Idea

January 1, 2007 - January 1, 2013

Responsible for managing a design team of eight to ten consultants. Responsible for meeting sales goals of company as well as individual sales goals of each design consultant. Training of all new employees (extensive three-month program). Conducted regular meetings on sales, customer service, troubleshooting, product knowledge and all company policies. Data entry for Salesworks program, client profiles, sales goals, home plans and showroom performance. Merchandised products for optimal sales and created room vignettes to maximize showroom appeal.

Design Consultant at Norwalk The Furniture Idea/Luxe Home Interiors

January 1, 2006 - January 1, 2007

Maintained a high level of sales and customer service. Personalized customer needs based on room design and layout by drawing room to scale and adapting new design plans to suit their needs. Scheduled house-calls for initial visit and continued house-call service to include placement of customized furniture through to the delivery and post-delivery service. Modified clients' existing rooms and customized furniture and accessories to redesign interiors. Worked with a team to problem-solve difficult design solutions and maintained the showroom.

Reiki Practitioner at Ottawa Regional Cancer Foundation, Maplesoft Centre

January 1, 2018 - Present

Volunteer Reiki practitioner providing supportive care to patients and families.

Reiki Practitioner at Aids Committee of Ottawa (ACO)

January 1, 2014 - January 1, 2017

Volunteer Reiki practitioner supporting community health and wellness programs.