Planned and executed end-to-end digital marketing campaigns across SEO, SEM, and social media. Improved website traffic by 40% through keyword research and on-page/off-page SEO. Managed paid campaigns on Google Ads and Meta Ads, achieving a 25% ROI increase. Created and scheduled engaging content for Instagram, Facebook, and LinkedIn, boosting follower growth by 60%. Analyzed campaign performance with Google Analytics and optimized campaigns for better conversion rates. Coordinated with cross-functional teams to ensure timely content delivery and alignment with brand guidelines.

Hotel Supervisor at Hotel Charring Cross

January 1, 2017 - Present

Supervised daily hotel operations at a 2-star property, ensuring smooth front desk, housekeeping, and guest services. Maintained high standards of hospitality and customer satisfaction, resolved guest queries, and handled complaints promptly.

Store Manager at Telenor Outlet

January 1, 2016 - Present

Handled SIM card activations, MNP, recharge services, and postpaid/prepaid customer support. Achieved monthly sales targets by promoting telecom plans and data packs. Maintained customer relationships, resolved queries and complaints promptly, and improved satisfaction and retention. Supervised inventory management of SIM cards, recharge vouchers, and promotional materials; trained staff on sales techniques and product knowledge. Coordinated with regional teams for compliance, reporting and promotional campaigns; ensured adherence to KYC norms and regulatory guidelines. Managed billing and cash handling; implemented local marketing strategies to increase footfall and outlet revenue.

Sales Manager at Exide Life Insurance

January 1, 2015 - Present

Led life insurance product sales; built and maintained client relationships; achieved revenue targets. Coordinated with sales agents; provided training and support to improve performance.