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I am a customer service and guest relations professional with extensive experience across hospitality, luxury service, retail, and front-desk operations in multicultural environments. I excel at managing guest interactions, resolving complaints, and upholding high service standards in fast-paced settings. I am known for clear communication, teamwork, and maintaining composure under pressure while representing brands with professionalism and discretion. I have led daily operations, supported colleagues, and helped deliver smooth service experiences focused on guest comfort, safety, and satisfaction. I am adaptable, culturally aware, and eager to contribute to guest-focused initiatives, public-facing activities, and continuous learning in dynamic environments.…I am a customer service and guest relations professional with extensive experience across hospitality, luxury service, retail, and front-desk operations in multicultural environments. I excel at managing guest interactions, resolving complaints, and upholding high service standards in fast-paced settings. I am known for clear communication, teamwork, and maintaining composure under pressure while representing brands with professionalism and discretion. I have led daily operations, supported colleagues, and helped deliver smooth service experiences focused on guest comfort, safety, and satisfaction. I am adaptable, culturally aware, and eager to contribute to guest-focused initiatives, public-facing activities, and continuous learning in dynamic environments.

Mohammed El amine Benaida

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I am a customer service and guest relations professional with extensive experience across hospitality, luxury service, retail, and front-desk operations in multicultural environments. I excel at managing guest interactions, resolving complaints, and upholding high service standards in fast-paced settings. I am known for clear communication, teamwork, and maintaining composure under pressure while representing brands with professionalism and discretion. I have led daily operations, supported colleagues, and helped deliver smooth service experiences focused on guest comfort, safety, and satisfaction. I am adaptable, culturally aware, and eager to contribute to guest-focused initiatives, public-facing activities, and continuous learning in dynamic environments.…I am a customer service and guest relations professional with extensive experience across hospitality, luxury service, retail, and front-desk operations in multicultural environments. I excel at managing guest interactions, resolving complaints, and upholding high service standards in fast-paced settings. I am known for clear communication, teamwork, and maintaining composure under pressure while representing brands with professionalism and discretion. I have led daily operations, supported colleagues, and helped deliver smooth service experiences focused on guest comfort, safety, and satisfaction. I am adaptable, culturally aware, and eager to contribute to guest-focused initiatives, public-facing activities, and continuous learning in dynamic environments.

Available to hire

I am a customer service and guest relations professional with extensive experience across hospitality, luxury service, retail, and front-desk operations in multicultural environments. I excel at managing guest interactions, resolving complaints, and upholding high service standards in fast-paced settings. I am known for clear communication, teamwork, and maintaining composure under pressure while representing brands with professionalism and discretion.

I have led daily operations, supported colleagues, and helped deliver smooth service experiences focused on guest comfort, safety, and satisfaction. I am adaptable, culturally aware, and eager to contribute to guest-focused initiatives, public-facing activities, and continuous learning in dynamic environments.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

French

Fluent

Work Experience

Business Partner & Client Relations Specialist at ACCOREN LLC - Dubai Freezone

January 1, 2024 - Present

Managed client relations and business operations in a luxury-oriented, professional environment. Delivered high-quality customer service to international and VIP clients, ensuring satisfaction and long-term partnerships. Supported daily business activities while maintaining premium service standards and brand image. Handled business communication clearly and professionally with strong cultural awareness. Demonstrated accountability, teamwork, and a service-driven mindset aligned with luxury service expectations.

Hostel Manager & Guest Experience Supervisor at Urban Heavens Hostel & Urban Panda Hostel

January 1, 2022 - December 31, 2024

Provided consistent, high-quality customer service to international guests in a multicultural environment. Managed daily operations with a strong focus on guest comfort, safety, and overall satisfaction. Handled customer concerns and complaints professionally, ensuring effective and positive resolutions. Supervised staff, organized work schedules, and ensured smooth team coordination. Maintained service standards, cleanliness, and operational procedures at all times. Worked efficiently under pressure in a fast-paced, 24/7 service environment.

Sales Associate at Zara - Es‑Senia Mall

September 1, 2019 - May 31, 2020

Welcomed customers and assisted them with clothing selection and sizing. Replenished stock, arranged merchandise, and maintained store organization. Supported the team during busy periods to ensure smooth store operations.

Sales Associate & Customer Experience Advisor at Bella Maison, Es‑Senia Mall

May 1, 2020 - January 31, 2021

Provided personalized customer service in a premium retail environment. Operated POS systems and managed cash and card transactions accurately. Assisted customers with product selection while maintaining brand standards. Supported team objectives and maintained store presentation excellence.

Receptionist Front Desk & Guest Services Agent at Travel & Tourism Agency

January 1, 2021 - December 31, 2021

Welcomed clients, handled inquiries, and delivered accurate travel assistance with service excellence. Managed reservations, updated customer records, and supported efficient front-desk workflow. Ensured high service standards through effective communication, attention to detail, and problem-solving.

Senior Guest Service & Floor Supervisor at Lebanese Restaurant & Cafe

September 1, 2019 - May 31, 2020

Oversaw floor operations, guided junior staff, and ensured seamless guest service. Handled VIP customers, managed special requests, and resolved service challenges professionally. Enhanced leadership, guest-engagement, and service-recovery capabilities.

Waiter at Restaurant OrientKN

January 1, 2016 - December 31, 2016

Took customer orders, served meals, and ensured a friendly and welcoming dining experience. Maintained cleanliness, accuracy, and speed during peak hours to support smooth operations. Enhanced teamwork, multitasking, and guest-service skills in a fast-paced environment.

Nutrition & Food Supplement Sales Consultant at Applied Nutrition

December 1, 2016 - June 30, 2017

Educated customers about health products with clarity and confidence. Built trust through attentive listening and customer-focused solutions. Strengthened sales communication and interpersonal skills.

Business Partner & Client Relations Specialist at ACCOREN LLC

January 1, 2024 - Present

Managed client relations and business operations in a luxury-oriented, professional environment. Delivered high-quality customer service to international and VIP clients, ensuring satisfaction and long-term partnerships. Supported daily business activities while maintaining premium service standards and brand image. Clear and professional communication with strong cultural awareness. Demonstrated accountability, teamwork, and a service-driven mindset aligned with luxury service expectations.

Senior Guest Service & Floor Supervisor at Restaurant & Cafe (Lebanese/Lebanese)

May 1, 2020 - January 1, 2021

Waiter at Restaurant OrientKN

September 1, 2019 - May 1, 2020

Senior Guest Service & Floor Supervisor at Lebanese Restaurant & Cafe

June 1, 2017 - September 1, 2019

Oversaw floor operations, guided junior staff, and ensured seamless guest service. Handled VIP customers, managed special requests, and resolved service challenges professionally.