I'm Heather Dunlop, a motivated Media and Communication graduate with a strong background in customer service and team leadership. Since 2017 I have developed key interpersonal and organisational skills, progressing from a Sales Adviser to Team Leader within a year. In my current role, I contribute to managing our store's social media pages, creating engaging content, and supporting local digital outreach. I also travel to other store locations to provide operational support and leadership coverage where needed. I'm confident in managing communication across diverse teams and working under pressure, and I'm now looking to transition into a communications-focused role where I can apply my experience in a professional, creative, and impactful way. My education includes a BA (Hons) in Media and Communication from Glasgow Caledonian University (2025), an HNC/HND in Media and Communication from City of Glasgow College_Phone details not available. Sign in: https://www.twine.net/signup_), and an Early Learning and Childcare Level 6 from Ayrshire College (2020). I also have a valid UK driving licence with access to my own vehicle.

Heather Dunlop

I'm Heather Dunlop, a motivated Media and Communication graduate with a strong background in customer service and team leadership. Since 2017 I have developed key interpersonal and organisational skills, progressing from a Sales Adviser to Team Leader within a year. In my current role, I contribute to managing our store's social media pages, creating engaging content, and supporting local digital outreach. I also travel to other store locations to provide operational support and leadership coverage where needed. I'm confident in managing communication across diverse teams and working under pressure, and I'm now looking to transition into a communications-focused role where I can apply my experience in a professional, creative, and impactful way. My education includes a BA (Hons) in Media and Communication from Glasgow Caledonian University (2025), an HNC/HND in Media and Communication from City of Glasgow College_Phone details not available. Sign in: https://www.twine.net/signup_), and an Early Learning and Childcare Level 6 from Ayrshire College (2020). I also have a valid UK driving licence with access to my own vehicle.

Available to hire

I’m Heather Dunlop, a motivated Media and Communication graduate with a strong background in customer service and team leadership. Since 2017 I have developed key interpersonal and organisational skills, progressing from a Sales Adviser to Team Leader within a year. In my current role, I contribute to managing our store’s social media pages, creating engaging content, and supporting local digital outreach. I also travel to other store locations to provide operational support and leadership coverage where needed.

I’m confident in managing communication across diverse teams and working under pressure, and I’m now looking to transition into a communications-focused role where I can apply my experience in a professional, creative, and impactful way. My education includes a BA (Hons) in Media and Communication from Glasgow Caledonian University (2025), an HNC/HND in Media and Communication from City of Glasgow College_Phone details not available. Sign in: https://www.twine.net/signup_), and an Early Learning and Childcare Level 6 from Ayrshire College (2020). I also have a valid UK driving licence with access to my own vehicle.

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Experience Level

Intermediate

Work Experience

Team Leader at Superdrug
September 1, 2017 - Present
Led a team in a busy retail environment, overseeing staff scheduling, training, and performance; delivered excellent customer service and supported store operations. Contributed to the management of the store’s social media pages, creating engaging content and supporting local digital outreach. Traveled to other store locations to provide operational support and leadership coverage where needed.
Radio Host at 3TFM
August 1, 2024 - May 1, 2025
Hosted radio segments as a volunteer, prepared show content, researched topics, scripted segments, and engaged with listeners to build an audience.
Social Media Ambassador at Islay Dog Rescue
May 1, 2023 - June 1, 2023
Managed social media content for Islay Dog Rescue, creating posts and visuals, engaging with followers, and supporting outreach.

Education

Bachelor of Arts (Hons) Media and Communication at Glasgow Caledonian University
January 11, 2030 - June 1, 2025
HNC/HND Media and Communication at City of Glasgow College
January 1, 2021 - January 1, 2023
Early Learning and Childcare Level 6 at Ayrshire College
January 11, 2030 - January 1, 2020

Qualifications

UK Driving Licence
January 11, 2030 - March 29, 2026

Industry Experience

Media & Entertainment, Retail, Education, Professional Services