Available to hire
Hello, I’m Giulia Lupo—reliable, highly motivated leader with experience in senior roles across hospitality and education. I excel at leveraging strong communication, organizational, and managerial skills to drive productivity and maintain high service standards.
I am meticulous, professional, composed, and creative. I have designed curricula and managed school operations, and I am eager to bring my design and teaching experience to new challenges.
Skills
Language
Italian
Fluent
English
Advanced
Spanish; Castilian
Advanced
Russian
Advanced
Work Experience
Director of Studies at My English School
November 1, 2019 - PresentRecruitment and training of new teachers; training conducted through observations, training sessions and team meetings. Line manager for teaching staff; ensuring teachers are aware of procedures. Organising students' and teachers' timetables; achieving centre quality goals, budgeting hours, and following company guidelines. Weekly communication with the Centre Director about difficulties and areas for improvement. Aiming for excellence in didactics and student satisfaction through feedback and problem solving.
Front and Back Office Operations Executive at Travelling Around Scotland
April 1, 2019 - November 1, 2019Managed front and back office operations for Spanish- and Italian-speaking customers; handled admin tasks and tailored group/individual holiday arrangements. Acted as first point of contact with local agencies and attractions to coordinate itineraries.
Admissions Assistant and Activity Leader at English Language Academy Ltd
October 1, 2018 - April 1, 2019Managed the company’s daily business, supported teaching staff with learners in in-group and individual courses. Responded to a variety of inquiries from international students, faculty, and staff.
Receptionist and Personal Tutor at Wall Street English
March 1, 2018 - October 1, 2018Front and back office duties. Responsible for responding to a variety of inquiries from students and the public. Assisted the Didactic Manager with school projects and helped organise school activities and timetables.
Restaurant Manager at 100 Montaditos Srl
June 1, 2017 - March 1, 2018Maintained kitchen procedures, stock rotation, ordering, and environment upkeep; managed multiple workstations. HACCP records.
Crew Operator at Burger King Restaurants Italia
July 1, 2015 - June 1, 2017Cash register operator, preparation of food products; cleaning and organizing all indoor and outdoor areas. Loading and stocking inventory items.
Education
BA Degree in Modern Languages and Cultures at University of Pavia
September 1, 2012 - April 1, 2016Tour Operator Diploma at ITC TA Bordon i (Pavia)
September 1, 2007 - August 1, 2012Qualifications
TEFL Certificate
August 1, 2019 - March 30, 2026TEFL Certificate
August 1, 2019 - March 30, 2026Industry Experience
Education, Travel & Hospitality, Professional Services, Retail, Media & Entertainment
Skills
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