Led digital operations for a guest house, building and maintaining the website with HTML, CSS, and JavaScript; aimed to improve user experience; designed and managed guest data systems using Tally Forms and Google Sheets to support data collection, organization, and workflow efficiency; oversaw booking workflows, data tracking, and operational processes; established and maintained the business’s online presence across Google Business Profile, Airbnb, and LinkedIn; implemented and optimized Google Ads campaigns to drive bookings and improve occupancy; managed guest communications via WhatsApp, email, phone, and Airbnb.

Digital Operations Manager (Part-Time) at Unbound Programme

January 1, 2025 - Present

Build and maintain the organization’s website using HTML, CSS, and JavaScript with responsive design and ongoing improvements; develop a QR-based tracking system to automate volunteer check-in and hour calculation using Google Sheets; design and manage applications for volunteers and course participants using Tally Forms and Google Sheets; create and maintain internal financial tracking systems for expenses and operational reporting; build and support internal systems for leadership tracking (classes, seminars, and program activity); implement and maintain the online donations system (Donorbox); set up and manage the organization’s email marketing system (MailerLite) and community platform (Discord) for communication and engagement.