I am a results-driven team manager with a strong dedication to leading and motivating teams to achieve goals. I excel at setting clear targets, developing employees' skills, and monitoring progress to ensure smooth day-to-day operations. I’m passionate about building a positive, collaborative work environment and making informed decisions that support both team and business objectives. I’m a strategic thinker with solid communication and interpersonal skills, able to build and maintain relationships at all levels. I look for opportunities to improve processes, implement practical solutions, and empower colleagues to reach their full potential. I thrive on developing team members and fostering growth through coaching and mentoring.

Mary Joy Gucela

I am a results-driven team manager with a strong dedication to leading and motivating teams to achieve goals. I excel at setting clear targets, developing employees' skills, and monitoring progress to ensure smooth day-to-day operations. I’m passionate about building a positive, collaborative work environment and making informed decisions that support both team and business objectives. I’m a strategic thinker with solid communication and interpersonal skills, able to build and maintain relationships at all levels. I look for opportunities to improve processes, implement practical solutions, and empower colleagues to reach their full potential. I thrive on developing team members and fostering growth through coaching and mentoring.

Available to hire

I am a results-driven team manager with a strong dedication to leading and motivating teams to achieve goals. I excel at setting clear targets, developing employees’ skills, and monitoring progress to ensure smooth day-to-day operations. I’m passionate about building a positive, collaborative work environment and making informed decisions that support both team and business objectives.

I’m a strategic thinker with solid communication and interpersonal skills, able to build and maintain relationships at all levels. I look for opportunities to improve processes, implement practical solutions, and empower colleagues to reach their full potential. I thrive on developing team members and fostering growth through coaching and mentoring.

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Experience Level

Language

English
Fluent

Work Experience

Team Manager at Alorica Philippines
January 1, 2022 - December 31, 2025
Oversees day-to-day operations of the team, including setting goals, developing employees' skills and monitoring progress. Makes informed decisions that support team and business goals.
Senior Representative / Abay Support at Alorica Philippines
January 1, 2015 - December 31, 2021
Provides support and resources to new hires and continues to build product knowledge for US Third Party Collections / Financial Account.
Collections Agent at Alorica Philippines
January 1, 2014 - January 1, 2015
Made outbound calls to discuss payment options with customers and help resolve outstanding debts.

Education

Graduate at MTC Academy
January 11, 2030 - January 1, 2012
High School Diploma at Daraga National High School
January 11, 2030 - January 1, 2009
Elementary School Diploma at Apale Elementary School
January 11, 2030 - January 1, 2004

Qualifications

Graduate
January 11, 2030 - January 1, 2012
High School Diploma
January 11, 2030 - January 1, 2009
Elementary School Diploma
January 11, 2030 - January 1, 2004

Industry Experience

Professional Services, Financial Services, Media & Entertainment