Created and managed client relations and marketing initiatives, negotiated brand deals, built partnerships, and delivered digital marketing solutions to enhance engagement and outcomes. Managed brand partnerships and celebrity collaborations, coordinated campaigns, and ensured successful delivery of agreed outcomes. Communicated with clients and stakeholders to negotiate brand deals, maintain relationships, and deliver high-quality content aligned with business goals.

Podcast Host at Under Arrest Podcast

June 1, 2025 - January 1, 2026

Created and hosted engaging podcast and digital content, building audience engagement and strengthening brand visibility across platforms.

Office Administrator at Exeed Education

July 1, 2025 - January 1, 2026

Provided administrative support, coordinating between departments, scheduling, documentation, and facilitating smooth daily operations in a high-paced environment.

Software Support Engineer at HCL Technologies

October 1, 2021 - June 1, 2025

Provided technical support by diagnosing, troubleshooting, and resolving software issues; managed customer tickets via ITSM/CRM tools; collaborated with cross-functional teams to identify root causes, implement solutions, and document fixes to improve system performance and support processes; maintained CRM records and responded to inquiries from students and clients to ensure timely responses and high customer satisfaction; supported daily operations in a fast-paced environment.

Software Support Engineer at HL Tech

October 1, 2021 - June 1, 2025

Provided technical support by diagnosing, troubleshooting, and resolving software issues efficiently, ensuring minimal system downtime and high customer satisfaction. Managed customer tickets and service requests using ITSM/CRM tools, maintaining clear communication and timely resolution of issues. Collaborated with cross-functional teams to identify root causes, implement solutions, and document fixes to improve system performance and support processes. Handled customer inquiries from students and clients via phone, email, and in-person communication, ensuring timely responses and high levels of customer satisfaction. Maintained and updated customer records using CRM and administrative systems, ensuring accurate data management and efficient service tracking. Coordinated with internal teams to resolve customer issues, manage appointments, and support smooth daily operations in a fast-paced environment.