Marianne Valencia Monton

Medical Office Administration at Dr. Olugbenga Adenuga, MD, CFP, FCFP, ACBOM, CIME

Delivered professional customer service in person and by phone; scheduled appointments; managed inquiries; followed up on patient requests. Maintained accurate patient records using EMR systems; processed faxes; prepared and labeled requisitions for lab work and diagnostic imaging; updated office forms. Managed patient billing, invoicing, payment collection, and basic insurance documentation while ensuring confidentiality and regulatory compliance. Coordinated with physicians and medical staff; prepared examination rooms; oversaw office supplies and daily administrative operations.

Intern at 5 Marketing Agency

Created content and designed layouts for client RFPs and email campaigns using Mailchimp and Canva.

Chief Executive Officer at Sweet Adventures Catering and Events Management Services

Spearheaded strategic direction and business development; led marketing campaigns, sales initiatives, and operations to achieve sustainable growth and market expansion for events services.

Client Service Professional (Seasonal) at H&R Block Canada, Inc.

Served as primary client liaison and supported 300+ active clients across multi-channel communications; handled client inquiries via phone, email, and in-person interactions; ensured a seamless client experience.

Client Service Professional (Seasonal) at H&R Block Canada, Inc.

Managed client records in CIS; maintained 100% accuracy of contact information, service history, and account details for targeted marketing and customer service.

Cosmetics Clerk (Regular-Part-time) at Lawtons Drugs

Supported cosmetics department operations; maintained displays; processed transactions; ensured regulatory compliance and excellent customer service.

Volunteer at Shoppers Drug Mart (Moncton)

Supported community service events and store initiatives; assisted with event setup and customer assistance during volunteer shifts.