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I'm Wajih Ul Hasnain Shah, a results-driven professional with extensive experience across remittance, finance, e-commerce customer success, and AI training. I excel at resolving complex transactions, navigating compliance, supporting sales, and recovering payments to keep operations smooth and customers satisfied. I’m adept at handling escalations and delivering under pressure, consistently receiving positive feedback. I also leverage AI tools to optimize processes and drive impactful business outcomes. In multicultural and remote settings, I collaborate effectively with cross-functional teams, communicate clearly, and adapt quickly to new challenges. My goal is to combine practical domain knowledge with innovative AI-driven approaches to boost performance, improve training data quality, and enhance customer experiences.…I'm Wajih Ul Hasnain Shah, a results-driven professional with extensive experience across remittance, finance, e-commerce customer success, and AI training. I excel at resolving complex transactions, navigating compliance, supporting sales, and recovering payments to keep operations smooth and customers satisfied. I’m adept at handling escalations and delivering under pressure, consistently receiving positive feedback. I also leverage AI tools to optimize processes and drive impactful business outcomes. In multicultural and remote settings, I collaborate effectively with cross-functional teams, communicate clearly, and adapt quickly to new challenges. My goal is to combine practical domain knowledge with innovative AI-driven approaches to boost performance, improve training data quality, and enhance customer experiences.

Wajih Ul Hasnain Shah

Voiceover Artist, Audio Engineer, Content Producer, +6

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I'm Wajih Ul Hasnain Shah, a results-driven professional with extensive experience across remittance, finance, e-commerce customer success, and AI training. I excel at resolving complex transactions, navigating compliance, supporting sales, and recovering payments to keep operations smooth and customers satisfied. I’m adept at handling escalations and delivering under pressure, consistently receiving positive feedback. I also leverage AI tools to optimize processes and drive impactful business outcomes. In multicultural and remote settings, I collaborate effectively with cross-functional teams, communicate clearly, and adapt quickly to new challenges. My goal is to combine practical domain knowledge with innovative AI-driven approaches to boost performance, improve training data quality, and enhance customer experiences.…I'm Wajih Ul Hasnain Shah, a results-driven professional with extensive experience across remittance, finance, e-commerce customer success, and AI training. I excel at resolving complex transactions, navigating compliance, supporting sales, and recovering payments to keep operations smooth and customers satisfied. I’m adept at handling escalations and delivering under pressure, consistently receiving positive feedback. I also leverage AI tools to optimize processes and drive impactful business outcomes. In multicultural and remote settings, I collaborate effectively with cross-functional teams, communicate clearly, and adapt quickly to new challenges. My goal is to combine practical domain knowledge with innovative AI-driven approaches to boost performance, improve training data quality, and enhance customer experiences.

Available to hire

I’m Wajih Ul Hasnain Shah, a results-driven professional with extensive experience across remittance, finance, e-commerce customer success, and AI training. I excel at resolving complex transactions, navigating compliance, supporting sales, and recovering payments to keep operations smooth and customers satisfied. I’m adept at handling escalations and delivering under pressure, consistently receiving positive feedback. I also leverage AI tools to optimize processes and drive impactful business outcomes.

In multicultural and remote settings, I collaborate effectively with cross-functional teams, communicate clearly, and adapt quickly to new challenges. My goal is to combine practical domain knowledge with innovative AI-driven approaches to boost performance, improve training data quality, and enhance customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Indonesian

Advanced

Malay

Advanced

Urdu

Advanced

Spanish; Castilian

Beginner

Work Experience

Advanced AI Trainer - Linguistics Specialist at Invisible Technologies

September 1, 2025 - Present

Recorded high-quality bilingual conversational voiceovers (English to Malay and English to Indonesian) for client projects. Performed transcript corrections, grammatical edits, and natural-language localization to ensure humanistic, native-sounding script reads. Implemented humanlike AI training data by adapting phrasing, sentiment, and pragmatic cues to match target-language usage and tone. Enforced audio quality standards and production best practices including noise control, peak management, file naming, and submission workflows to meet client requirements. Collaborated with subject-matter experts, QA, and cross-functional teams on certification, onboarding, and rework processes. Contributed to scalable delivery workflows used by multiple Fortune-100 US firms, supporting paired and individual recording models and transcript QA.

Voice Support Agent at Influx Australia

July 1, 2025 - September 1, 2025

Provide voice support for clients in the healthcare sector. Trained in ShiftCare scheduling and invoicing processes. Assist carers in shift rostering for various service types. Identify and resolve common issues preventing shift publication. Handle invoice-related concerns and escalate where necessary.

Managing Director & Creative Solutions Specialist at Karpets Alharam Fashion

March 1, 2025 - June 1, 2025

Provided real-time in-store and online sales support, boosting customer satisfaction and retention. Created graphic designs and marketing materials, including banners with modern aesthetics. Handled customer escalations via call and chat for Shopee and TikTok orders, resolving delivery issues. Improved overall customer experience, resulting in higher retention. Managed stock counting and inventory tracking to ensure smooth operations. Produced engaging TikTok videos using trending Indonesian AI voiceovers to boost viewership and sales. Used AI tools to improve business operations, content, and overall workflow. Managed livestream host scheduling and created work contracts for temporary staff. Earned multiple performance-based bonuses for exceeding sales and support targets. Uploaded and edited products in bulk to restock items and add new variations. Prepared employee contracts and managed staff rostering to ensure optimal shift coverage.

Inbound Calls Specialist at Remit Choice Limited

June 1, 2023 - February 1, 2025

Transaction management and resolution. Handled Operations-related queries. On-Call Query Handling. Compliance and risk management. Ensured escalated transaction is paid.

Supervisor & Lead Sales Representative at OBM Kids Wear and Accessories

March 1, 2021 - August 1, 2021

Supervised sales processes, team coordination, and customer relations. Demonstrated adaptability and leadership within a retail environment. Achieved 1.3 Million PKR worth of sales in a month.