Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Joseph Duddy, a Senior Solutions Architect specializing in AI systems, cloud architecture, and enterprise integration. With 15+ years of experience across cloud infrastructure, enterprise communications, data pipelines, and AI-driven automation, my recent work centers on conversational AI, LLM-enabled workflows, retrieval-grounded systems, and secure business process automation. I partner with organizations to design scalable, guardrailed AI solutions and secure integrations across voice, scheduling, CRM, and analytics. I translate workflow bottlenecks and revenue leakage into deployable architectures, oversee guardrails and rollout hardening for live customer-facing AI systems, and provide pre-sales support and technical leadership through discovery to production.…Hi, I’m Joseph Duddy, a Senior Solutions Architect specializing in AI systems, cloud architecture, and enterprise integration. With 15+ years of experience across cloud infrastructure, enterprise communications, data pipelines, and AI-driven automation, my recent work centers on conversational AI, LLM-enabled workflows, retrieval-grounded systems, and secure business process automation. I partner with organizations to design scalable, guardrailed AI solutions and secure integrations across voice, scheduling, CRM, and analytics. I translate workflow bottlenecks and revenue leakage into deployable architectures, oversee guardrails and rollout hardening for live customer-facing AI systems, and provide pre-sales support and technical leadership through discovery to production.

Joseph Duddy

Architect, AI Developer, AI Engineer, +2





Hi, I’m Joseph Duddy, a Senior Solutions Architect specializing in AI systems, cloud architecture, and enterprise integration. With 15+ years of experience across cloud infrastructure, enterprise communications, data pipelines, and AI-driven automation, my recent work centers on conversational AI, LLM-enabled workflows, retrieval-grounded systems, and secure business process automation. I partner with organizations to design scalable, guardrailed AI solutions and secure integrations across voice, scheduling, CRM, and analytics. I translate workflow bottlenecks and revenue leakage into deployable architectures, oversee guardrails and rollout hardening for live customer-facing AI systems, and provide pre-sales support and technical leadership through discovery to production.…Hi, I’m Joseph Duddy, a Senior Solutions Architect specializing in AI systems, cloud architecture, and enterprise integration. With 15+ years of experience across cloud infrastructure, enterprise communications, data pipelines, and AI-driven automation, my recent work centers on conversational AI, LLM-enabled workflows, retrieval-grounded systems, and secure business process automation. I partner with organizations to design scalable, guardrailed AI solutions and secure integrations across voice, scheduling, CRM, and analytics. I translate workflow bottlenecks and revenue leakage into deployable architectures, oversee guardrails and rollout hardening for live customer-facing AI systems, and provide pre-sales support and technical leadership through discovery to production.

Available to hire

Hi, I’m Joseph Duddy, a Senior Solutions Architect specializing in AI systems, cloud architecture, and enterprise integration. With 15+ years of experience across cloud infrastructure, enterprise communications, data pipelines, and AI-driven automation, my recent work centers on conversational AI, LLM-enabled workflows, retrieval-grounded systems, and secure business process automation.

I partner with organizations to design scalable, guardrailed AI solutions and secure integrations across voice, scheduling, CRM, and analytics. I translate workflow bottlenecks and revenue leakage into deployable architectures, oversee guardrails and rollout hardening for live customer-facing AI systems, and provide pre-sales support and technical leadership through discovery to production.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Lead AI and Data Solutions Consultant at Adaptiv Stratum

January 1, 2026 - Present

Architect AI-driven customer interaction and workflow automation systems for 65+ businesses across 3 states; support production voice, scheduling, CRM, and analytics workflows handling approximately 1,700 calls per month; translate workflow bottlenecks, service constraints, and revenue leakage into deployable AI and integration architectures; design secure integration frameworks across voice, scheduling, CRM, and analytics systems; oversee guardrails, validation logic, and rollout hardening for live customer-facing AI systems.

Lead Data Engineer (Contract) at Confidential AgTech Client

January 1, 2025 - January 1, 2026

Designed secure ingestion and processing pipelines for real-time telemetry and geospatial data; built unified pipeline and data lake architecture for fragmented operational and compliance data; directed rapid prototyping that moved sensor-based workflows into scalable production pipelines.

System Analyst Advisor at SonicWall

April 1, 2016 - December 1, 2024

Managed enterprise communications and cloud infrastructure for a multinational cybersecurity company with 1,000+ employees; supported approximately 800 users across Japan, India, Ireland, Costa Rica, and the UK in a 24/7 operating model; Architected and supported high-availability service platforms aligned to 99.99% uptime requirements; Managed enterprise voice infrastructure supporting peak loads of approximately 36 calls per minute; Led migration from legacy datacenter systems to Azure-based services; Led transition from Avaya and Siebel to AWS and Salesforce Service Cloud Voice; Designed Amazon Connect architecture using retrieval workflows and generative AI for automated resolution and escalation; Served as a primary escalation point for critical incidents, vendor outages, and after-hours service disruptions.

Infrastructure Engineer at Quest Software

April 1, 2014 - April 1, 2016

Managed high-availability infrastructure in global enterprise environments for a 3,000+ employee software company; Led modernization across database, identity, and migration platforms.

System Administrator at Dell Technologies

February 1, 2013 - April 1, 2014

Supported bare-metal server infrastructure and core data center operations for enterprise systems; Administered VMware and Active Directory environments; Supported enterprise server, storage, and voice infrastructure.

Application Analyst Consultant at GDIT (via AgileThought)

September 1, 2011 - December 1, 2012

Supported application modernization in a defense-oriented client environment; Managed release coordination and configuration control across large application portfolios; Investigated root causes, resolved performance issues, and supported service improvements.

Information Technology Consultant at Accenture

July 1, 2009 - June 1, 2011

Supported technical delivery and structured operations in large enterprise client environments; Built early consulting strength in analysis, stakeholder coordination, and disciplined execution.