I'm Miracle Morgan, an IT student from Victorville, CA, motivated and detail-oriented, with hands-on experience in foundational network troubleshooting and technical support concepts. I'm actively preparing for the CompTIA Network+ certification through structured practice exams and targeted technical skill development, and I look forward to contributing strong analytical thinking and customer-focused problem solving in an entry-level IT support or Help Desk role. I'm proficient with industry-standard diagnostic tools and commands including ping, traceroute, ipconfig/ifconfig, netstat, nslookup/dig to identify, analyze and resolve connectivity and performance issues, and I'm gaining experience in packet capture and protocol analysis using Wireshark in simulated network environments. I value teamwork, clear communication, and continuous learning as I grow my technical expertise.

Miracle Morgan

I'm Miracle Morgan, an IT student from Victorville, CA, motivated and detail-oriented, with hands-on experience in foundational network troubleshooting and technical support concepts. I'm actively preparing for the CompTIA Network+ certification through structured practice exams and targeted technical skill development, and I look forward to contributing strong analytical thinking and customer-focused problem solving in an entry-level IT support or Help Desk role. I'm proficient with industry-standard diagnostic tools and commands including ping, traceroute, ipconfig/ifconfig, netstat, nslookup/dig to identify, analyze and resolve connectivity and performance issues, and I'm gaining experience in packet capture and protocol analysis using Wireshark in simulated network environments. I value teamwork, clear communication, and continuous learning as I grow my technical expertise.

Available to hire

I’m Miracle Morgan, an IT student from Victorville, CA, motivated and detail-oriented, with hands-on experience in foundational network troubleshooting and technical support concepts. I’m actively preparing for the CompTIA Network+ certification through structured practice exams and targeted technical skill development, and I look forward to contributing strong analytical thinking and customer-focused problem solving in an entry-level IT support or Help Desk role.

I’m proficient with industry-standard diagnostic tools and commands including ping, traceroute, ipconfig/ifconfig, netstat, nslookup/dig to identify, analyze and resolve connectivity and performance issues, and I’m gaining experience in packet capture and protocol analysis using Wireshark in simulated network environments. I value teamwork, clear communication, and continuous learning as I grow my technical expertise.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent

Work Experience

Crew Member at McDonald's
May 2, 2023 - November 2, 2023
Cleaning, preparing fries, register, assisting customers.
Fulfillment Center Associate at Amazon Fulfillment Center
November 3, 2023 - December 4, 2024
Sorting boxing on the converting belt, cleaning, making sure the label is correct, putting labels on the boxes.
Sorting Center Associate at Amazon Sorting Center
December 5, 2024 - Present
Sorting boxes in the correct slot, putting bags in the right victorville location.
Library Assistant / Volunteer at Hesperia City Library
June 1, 2019 - June 1, 2020
Sorting books by name, organizing books, and customer service.
Sorter at Amazon Fulfillment Center
November 3, 2023 - Present
Sorted and boxed items on the conveyor belt, performed cleaning tasks, and verified labeling and accuracy of packages.
Sorter at Amazon Sorting Center
December 5, 2024 - Present
Sorted boxes into correct slots, placed bags for delivery, and supported package sorting operations.

Education

Associate of Science, Computer Science Technology at Victor Valley College
January 11, 2030 - June 1, 2026
Associate of Science, Computer Science Technology at Victor Valley College
January 11, 2030 - June 1, 2026

Qualifications

Cisco Networking Basics
January 11, 2030 - April 3, 2026
Cisco Networking Basics Certification
January 11, 2030 - April 3, 2026

Industry Experience

Retail, Software & Internet, Transportation & Logistics, Education, Professional Services