I am a technical and business writer with a background in emergency communications, specializing in developing clear, accurate and user-focused content in high-stakes environments. I draft and edit policies, procedures, and operational documentation, with a strong grounding in style guides and content consistency. I bring real-world operational insight to written communication, ensuring clarity, usability and precision. I excel at translating complex information into practical, accessible content and am expanding my toolkit with AI-assisted writing to boost efficiency, content development, and strategy. My experience spans internal communications, training materials, grant writing, and governance documentation, all aimed at helping teams communicate effectively under pressure.

Casey Thomas

I am a technical and business writer with a background in emergency communications, specializing in developing clear, accurate and user-focused content in high-stakes environments. I draft and edit policies, procedures, and operational documentation, with a strong grounding in style guides and content consistency. I bring real-world operational insight to written communication, ensuring clarity, usability and precision. I excel at translating complex information into practical, accessible content and am expanding my toolkit with AI-assisted writing to boost efficiency, content development, and strategy. My experience spans internal communications, training materials, grant writing, and governance documentation, all aimed at helping teams communicate effectively under pressure.

Available to hire

I am a technical and business writer with a background in emergency communications, specializing in developing clear, accurate and user-focused content in high-stakes environments. I draft and edit policies, procedures, and operational documentation, with a strong grounding in style guides and content consistency. I bring real-world operational insight to written communication, ensuring clarity, usability and precision.

I excel at translating complex information into practical, accessible content and am expanding my toolkit with AI-assisted writing to boost efficiency, content development, and strategy. My experience spans internal communications, training materials, grant writing, and governance documentation, all aimed at helping teams communicate effectively under pressure.

See more

Work Experience

Emergency Communications Officer at Foothills Regional 9-1-1
April 1, 2024 - Present
Draft and edit policies and procedures to support operational consistency and compliance; translate complex, time-sensitive information into clear, actionable communication; maintain accuracy and clarity in high-pressure communication environments; contribute to internal communications and content; support training documentation; utilize structured communication frameworks and systems.
Emergency Communications Officer at Alberta Health Services (AHS)
May 1, 2023 - May 1, 2024
Delivered structured communication in emergencies; coordinated information between responders; maintained accuracy in documentation.
Secretary, Board of Directors (Volunteer) at The Orenda Society
May 1, 2023 - Present
Research and develop grant applications, including drafting proposals and supporting documentation; contribute to organizational storytelling by articulating program impact and outcomes; draft and standardize policies and procedures to support governance and operations; create meeting materials and documentation.
Communications & Content Contractor at Curling Alberta
January 1, 2020 - June 1, 2023
Wrote and edited newsletter content, media releases; developed clear, engaging content tailored to diverse audiences; ensured brand consistency and voice; supported content strategy and stakeholder communications.
Manager at Human Resources Association of Calgary
April 1, 2003 - October 1, 2004
Oversaw office operations; coordinated major events and supported Board engagement; managed communications for a 1,000+ member and volunteer base.

Education

Business and Technical Writing Certificate at University of Calgary
January 11, 2030 - April 3, 2026
Human Resources Management Certificate at University of Calgary
January 11, 2030 - April 3, 2026
Assisting Individuals in Crisis & Group Crisis Intervention at ICISF
January 11, 2030 - April 3, 2026

Qualifications

ASIST 11 – Applied Suicide Intervention Skills Training
January 11, 2030 - April 3, 2026
Emergency Medical Dispatch Certification
January 11, 2030 - April 3, 2026
Emergency Fire Dispatch Certification
January 11, 2030 - April 3, 2026
Restricted Operator Certificate with Aeronautical Qualification (ROC-A)
January 11, 2030 - April 3, 2026
Standard First Aid and CPR (Level C)
January 11, 2030 - April 3, 2026
Business and Technical Writing Certificate
January 11, 2030 - April 3, 2026
Human Resources Management Certificate
January 11, 2030 - April 3, 2026
ASIST 11 – Applied Suicide Intervention Skills Training
January 11, 2030 - April 3, 2026
Assisting Individuals in Crisis & Group Crisis Intervention
January 11, 2030 - April 3, 2026
Emergency Medical Dispatch Certification
January 11, 2030 - April 3, 2026
Emergency Fire Dispatch Certification
January 11, 2030 - April 3, 2026
Restricted Operator Certificate with Aeronautical Qualification (ROC-A)
January 11, 2030 - April 3, 2026
Standard First Aid and CPR (Level C)
January 11, 2030 - April 3, 2026

Industry Experience

Professional Services, Education, Healthcare, Media & Entertainment, Non-Profit Organization, Government