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Hello! I'm Mohamed, a Computer Science graduate with hands-on experience in IT Helpdesk, systems diagnostics, and cybersecurity. I troubleshoot hardware, software, and network issues across Windows, Linux, macOS, and mobile platforms, and I enjoy automating repetitive tasks with Python and Bash to improve efficiency and reliability. I've contributed to projects like building a homelab with Proxmox, Pi-hole DNS filtering, and secure remote access via Tailscale. I thrive in fast-paced teams that emphasize root-cause analysis, user support, and infrastructure security, and I'm eager to bring my technical, problem-solving, and collaborative mindset to an IT team.…Hello! I'm Mohamed, a Computer Science graduate with hands-on experience in IT Helpdesk, systems diagnostics, and cybersecurity. I troubleshoot hardware, software, and network issues across Windows, Linux, macOS, and mobile platforms, and I enjoy automating repetitive tasks with Python and Bash to improve efficiency and reliability. I've contributed to projects like building a homelab with Proxmox, Pi-hole DNS filtering, and secure remote access via Tailscale. I thrive in fast-paced teams that emphasize root-cause analysis, user support, and infrastructure security, and I'm eager to bring my technical, problem-solving, and collaborative mindset to an IT team.

Mohamed Mohamed Mohamed

Programmer, Full Stack Developer, Web Developer, +2

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Hello! I'm Mohamed, a Computer Science graduate with hands-on experience in IT Helpdesk, systems diagnostics, and cybersecurity. I troubleshoot hardware, software, and network issues across Windows, Linux, macOS, and mobile platforms, and I enjoy automating repetitive tasks with Python and Bash to improve efficiency and reliability. I've contributed to projects like building a homelab with Proxmox, Pi-hole DNS filtering, and secure remote access via Tailscale. I thrive in fast-paced teams that emphasize root-cause analysis, user support, and infrastructure security, and I'm eager to bring my technical, problem-solving, and collaborative mindset to an IT team.…Hello! I'm Mohamed, a Computer Science graduate with hands-on experience in IT Helpdesk, systems diagnostics, and cybersecurity. I troubleshoot hardware, software, and network issues across Windows, Linux, macOS, and mobile platforms, and I enjoy automating repetitive tasks with Python and Bash to improve efficiency and reliability. I've contributed to projects like building a homelab with Proxmox, Pi-hole DNS filtering, and secure remote access via Tailscale. I thrive in fast-paced teams that emphasize root-cause analysis, user support, and infrastructure security, and I'm eager to bring my technical, problem-solving, and collaborative mindset to an IT team.

Available to hire

Hello! I’m Mohamed, a Computer Science graduate with hands-on experience in IT Helpdesk, systems diagnostics, and cybersecurity. I troubleshoot hardware, software, and network issues across Windows, Linux, macOS, and mobile platforms, and I enjoy automating repetitive tasks with Python and Bash to improve efficiency and reliability.

I’ve contributed to projects like building a homelab with Proxmox, Pi-hole DNS filtering, and secure remote access via Tailscale. I thrive in fast-paced teams that emphasize root-cause analysis, user support, and infrastructure security, and I’m eager to bring my technical, problem-solving, and collaborative mindset to an IT team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

IT Intern at Grant MacEwan University

February 3, 2025 - April 30, 2025

Provided Tier 1 Technical Support for 500+ end-users, resolving hardware, software, and connectivity issues via enterprise ticketing systems while maintaining high SLA compliance. Revised, updated, and improved Atlassin Confluence technical documentation. OS imaging and provisioning for departments with required software installed. Monitored tickets and followed up with clients on resolutions.

IT Intern at Bonnie Doon Veterinary Clinic

May 4, 2024 - August 25, 2024

IT management of security policies and risk assessment. On-site inspection of network infrastructure with mentor. Creating Windows applications. Writing and running scripts for automation.

Appliance Sales Associate at Home Depot

June 23, 2022 - Present

Assisted customers in selecting appliances by providing product knowledge and tailored recommendations. Processed sales orders, generated invoices, and accepted payments. Managed and booked appliance deliveries and installations. Addressed customer inquiries via phone, email, and live chat with timely, solutions-focused communication.

Customer Service Representative at Trail Appliances

December 1, 2016 - March 1, 2020

Processed sales orders by generating invoices and accepting customer payments. Managed and booked appliance delivery and installation requests. Addressed customer inquiries via phone and email with timely, solutions-focused communication. Collaborated with sales associates to provide customers with order and invoice updates.