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I'm Sabrina Cherrik, a results-driven Social Media Customer Service Specialist with 5+ years of experience supporting customers, managing communities, and driving digital engagement across major platforms. I excel in high-volume interactions, CSAT improvements, and meeting tight SLAs, using CRM systems, social listening, and proactive outreach to build positive brand experiences. Remote work is my norm: I thrive in fast-paced environments with strong attention to metrics, collaborate cross-functionally to enhance customer journeys, and continuously refine SOPs and knowledge bases. Outside of support, I enjoy analyzing engagement data to optimize communication strategies and sustain brand trust online.…I'm Sabrina Cherrik, a results-driven Social Media Customer Service Specialist with 5+ years of experience supporting customers, managing communities, and driving digital engagement across major platforms. I excel in high-volume interactions, CSAT improvements, and meeting tight SLAs, using CRM systems, social listening, and proactive outreach to build positive brand experiences. Remote work is my norm: I thrive in fast-paced environments with strong attention to metrics, collaborate cross-functionally to enhance customer journeys, and continuously refine SOPs and knowledge bases. Outside of support, I enjoy analyzing engagement data to optimize communication strategies and sustain brand trust online.

Sabrina Cherrik

Community Manager, Content Creator, Social Media Manager, +2

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I'm Sabrina Cherrik, a results-driven Social Media Customer Service Specialist with 5+ years of experience supporting customers, managing communities, and driving digital engagement across major platforms. I excel in high-volume interactions, CSAT improvements, and meeting tight SLAs, using CRM systems, social listening, and proactive outreach to build positive brand experiences. Remote work is my norm: I thrive in fast-paced environments with strong attention to metrics, collaborate cross-functionally to enhance customer journeys, and continuously refine SOPs and knowledge bases. Outside of support, I enjoy analyzing engagement data to optimize communication strategies and sustain brand trust online.…I'm Sabrina Cherrik, a results-driven Social Media Customer Service Specialist with 5+ years of experience supporting customers, managing communities, and driving digital engagement across major platforms. I excel in high-volume interactions, CSAT improvements, and meeting tight SLAs, using CRM systems, social listening, and proactive outreach to build positive brand experiences. Remote work is my norm: I thrive in fast-paced environments with strong attention to metrics, collaborate cross-functionally to enhance customer journeys, and continuously refine SOPs and knowledge bases. Outside of support, I enjoy analyzing engagement data to optimize communication strategies and sustain brand trust online.

Available to hire

I’m Sabrina Cherrik, a results-driven Social Media Customer Service Specialist with 5+ years of experience supporting customers, managing communities, and driving digital engagement across major platforms. I excel in high-volume interactions, CSAT improvements, and meeting tight SLAs, using CRM systems, social listening, and proactive outreach to build positive brand experiences.

Remote work is my norm: I thrive in fast-paced environments with strong attention to metrics, collaborate cross-functionally to enhance customer journeys, and continuously refine SOPs and knowledge bases. Outside of support, I enjoy analyzing engagement data to optimize communication strategies and sustain brand trust online.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Intermediate

French

Intermediate

Spanish; Castilian

Beginner

Work Experience

Social Media Customer Service Specialist & Community Manager at Remote

January 1, 2021 - Present

Delivered customer support across TikTok, Instagram, Facebook, and X (Twitter), handling 80+ daily interactions (comments, DMs, inquiries). Maintained 95%+ CSAT by providing fast, accurate, and empathetic responses. Achieved average response time under 1–2 hours, meeting strict SLA requirements. Monitored brand mentions using social listening techniques and performed proactive outreach to increase engagement and trust. Applied content moderation policies to ensure a safe and brand-aligned community environment. Managed customer complaints, escalations, and conflict resolution with professionalism. Collaborated with internal teams to improve customer experience and update SOPs. Analyzed engagement metrics and optimized communication strategies accordingly.