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I am a marketing and client relationship professional who enjoys helping businesses connect their goals with the right marketing strategies. My background spans agency, corporate, and customer-focused roles, which has helped me develop a strong understanding of both marketing performance and the customer experience behind it.…

Sonia Masood

Growth Marketer, Content Strategist, Marketing Strategist, +2

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I am a marketing and client relationship professional who enjoys helping businesses connect their goals with the right marketing strategies. My background spans agency, corporate, and customer-focused roles, which has helped me develop a strong understanding of both marketing performance and the customer experience behind it.…

Available to hire

I am a marketing and client relationship professional who enjoys helping businesses connect their goals with the right marketing strategies. My background spans agency, corporate, and customer-focused roles, which has helped me develop a strong understanding of both marketing performance and the customer experience behind it.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Marketing Account Manager at Eviva Media – Marketing Agency

January 1, 2024 - Present

In this role, I act as the bridge between clients and the internal marketing team. My focus is on understanding each client’s business goals and ensuring marketing campaigns are executed in a way that supports those goals.

Customer Success Specialist at Virox Technologies

January 1, 2020 - January 1, 2023

Responded to customer inquiries across multiple channels, helped onboard customers and supported product adoption to improve retention and satisfaction. Analyzed customer feedback and usage trends to identify opportunities for growth.

Sales Associate at Hudson's Bay Company

January 1, 2017 - January 1, 2020

Delivered strong customer experience while consistently meeting and exceeding sales goals. Helped resolve customer concerns and ensure positive in-store experiences.

Assistant Manager – Customer Service at Payless ShoeSource

January 1, 2013 - January 1, 2015

Led and coached a small team of associates while supporting daily store operations. Assisted with merchandising, customer service, and sales performance goals.