user1597382

Virtual Assistant – Patient Care Management (Freelance) at Optum Global

Managed patient care schedules for psychiatric and therapy appointments; responded to patient inquiries; managed medical records; coordinated with health care providers to optimize processes; reminded and collected payments; provided training and assistance to newly hired staff; regularly coordinated with prior authorization, insurance verification, medical records, and scribe teams to obtain updates and understand process status to assist patients efficiently; consistently achieved monthly KPIs and earned Star of the Month recognition; ensured HIPAA and confidentiality regulations.