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I'm a Virtual Assistant and Customer Support Specialist with 4+ years of experience in chat, email, and voice support across gaming, ecommerce, and technical service environments. I excel at data entry, CRM documentation, ticket management, and remote administrative support. I also help online sellers with eBay store management, promotions, and Shopify/eBay integration to optimize ecommerce operations. In fully remote teams, I prioritize clear communication, structured workflows, and timely issue resolution, while maintaining accurate records and SLA adherence.…I'm a Virtual Assistant and Customer Support Specialist with 4+ years of experience in chat, email, and voice support across gaming, ecommerce, and technical service environments. I excel at data entry, CRM documentation, ticket management, and remote administrative support. I also help online sellers with eBay store management, promotions, and Shopify/eBay integration to optimize ecommerce operations. In fully remote teams, I prioritize clear communication, structured workflows, and timely issue resolution, while maintaining accurate records and SLA adherence.

John Paolo Pimentel

Content Creator, Content Producer, Content Designer, +2

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I'm a Virtual Assistant and Customer Support Specialist with 4+ years of experience in chat, email, and voice support across gaming, ecommerce, and technical service environments. I excel at data entry, CRM documentation, ticket management, and remote administrative support. I also help online sellers with eBay store management, promotions, and Shopify/eBay integration to optimize ecommerce operations. In fully remote teams, I prioritize clear communication, structured workflows, and timely issue resolution, while maintaining accurate records and SLA adherence.…I'm a Virtual Assistant and Customer Support Specialist with 4+ years of experience in chat, email, and voice support across gaming, ecommerce, and technical service environments. I excel at data entry, CRM documentation, ticket management, and remote administrative support. I also help online sellers with eBay store management, promotions, and Shopify/eBay integration to optimize ecommerce operations. In fully remote teams, I prioritize clear communication, structured workflows, and timely issue resolution, while maintaining accurate records and SLA adherence.

Available to hire

I’m a Virtual Assistant and Customer Support Specialist with 4+ years of experience in chat, email, and voice support across gaming, ecommerce, and technical service environments. I excel at data entry, CRM documentation, ticket management, and remote administrative support. I also help online sellers with eBay store management, promotions, and Shopify/eBay integration to optimize ecommerce operations.

In fully remote teams, I prioritize clear communication, structured workflows, and timely issue resolution, while maintaining accurate records and SLA adherence.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

GAMING SUPPORT AGENT (EMAIL SUPPORT – REMOTE) at 5CA – 2K Games

August 1, 2025 - January 1, 2026

Delivered email-based customer support for 2K Games titles, assisting players with account access, gameplay issues, and technical concerns. Managed support tickets through Zendesk, ensuring accurate case documentation and timely resolutions. Followed structured troubleshooting workflows and escalation procedures using Confluence. Performed data entry and ticket documentation while maintaining SLA and quality standards. Collaborated with an international remote team to resolve player issues efficiently.

ECOMMERCE CUSTOMER SUPPORT SPECIALIST at TTEC – eBay Seller Support Account

June 1, 2024 - January 1, 2025

Provided voice support and email follow-ups to assist eBay sellers with account management, listings, and store optimization. Guided merchants on how to properly structure and manage their eBay stores for successful online selling. Assisted sellers in navigating eBay Seller Hub to manage listings, shipping settings, and promotional tools. Educated merchants on using promotions, discounts, and sale events to increase product visibility and sales. Provided guidance on Shopify integration with eBay for sellers managing multi-channel ecommerce stores. Maintained accurate CRM case documentation and data entry for seller accounts, follow-ups, and issue tracking. Ensured sellers received clear step-by-step instructions to improve their ecommerce operations.

STUDIO OPERATIONS MANAGER (PART-TIME) at Badshot Tattoo and Piercing Studio

November 1, 2023 - January 1, 2026

Managed administrative operations including staff scheduling, inventory tracking, and appointment coordination. Responded to customer inquiries via chat, messaging platforms, and social media. Maintained operational records using Google Workspace spreadsheets and documents. Performed data entry for inventory tracking, sales monitoring, and appointment logs. Coordinated artists and freelancers to ensure smooth daily operations. Operated in a flexible, part-time capacity while supporting remote work roles.

TECHNICAL SUPPORT REPRESENTATIVE at Concentrix

October 1, 2020 - June 1, 2022

Provided chat and voice technical support for Apple and Samsung customers. Assisted customers with device setup, troubleshooting, billing issues, and account concerns. Documented cases accurately through CRM systems and ticketing platforms. Maintained detailed data entry records for troubleshooting steps and case outcomes. Consistently met quality metrics and performance targets in a high-volume support environment.

CUSTOMER SERVICE REPRESENTATIVE at Sequential Technology International

February 1, 2020 - October 1, 2020

Assisted customers with internet subscription inquiries and connectivity troubleshooting. Updated and maintained customer account records through CRM systems. Performed data entry for service requests, account updates, and case documentation. Provided professional support while ensuring accurate issue resolution and follow-up.