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I am a customer operations professional with over seven years of leadership experience in multinational environments. I have a proven track record of building and guiding high-performing teams, optimizing processes, and delivering exceptional service in fast-paced settings. I thrive on turning data into action and aligning operations with strategic goals. In my next role, I enjoy driving operational excellence, developing people, and collaborating across teams to elevate customer experience and efficiency. I am passionate about coaching teams, implementing pragmatic process improvements, and maintaining a strong focus on quality and customer satisfaction. I combine hands-on leadership with analytical thinking to anticipate challenges, reduce risk, and sustain smooth service delivery in dynamic retail and contact-center environments.…I am a customer operations professional with over seven years of leadership experience in multinational environments. I have a proven track record of building and guiding high-performing teams, optimizing processes, and delivering exceptional service in fast-paced settings. I thrive on turning data into action and aligning operations with strategic goals. In my next role, I enjoy driving operational excellence, developing people, and collaborating across teams to elevate customer experience and efficiency. I am passionate about coaching teams, implementing pragmatic process improvements, and maintaining a strong focus on quality and customer satisfaction. I combine hands-on leadership with analytical thinking to anticipate challenges, reduce risk, and sustain smooth service delivery in dynamic retail and contact-center environments.

user1600855

Project Manager, Production Manager, Line Producer, +2

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I am a customer operations professional with over seven years of leadership experience in multinational environments. I have a proven track record of building and guiding high-performing teams, optimizing processes, and delivering exceptional service in fast-paced settings. I thrive on turning data into action and aligning operations with strategic goals. In my next role, I enjoy driving operational excellence, developing people, and collaborating across teams to elevate customer experience and efficiency. I am passionate about coaching teams, implementing pragmatic process improvements, and maintaining a strong focus on quality and customer satisfaction. I combine hands-on leadership with analytical thinking to anticipate challenges, reduce risk, and sustain smooth service delivery in dynamic retail and contact-center environments.…I am a customer operations professional with over seven years of leadership experience in multinational environments. I have a proven track record of building and guiding high-performing teams, optimizing processes, and delivering exceptional service in fast-paced settings. I thrive on turning data into action and aligning operations with strategic goals. In my next role, I enjoy driving operational excellence, developing people, and collaborating across teams to elevate customer experience and efficiency. I am passionate about coaching teams, implementing pragmatic process improvements, and maintaining a strong focus on quality and customer satisfaction. I combine hands-on leadership with analytical thinking to anticipate challenges, reduce risk, and sustain smooth service delivery in dynamic retail and contact-center environments.

Available to hire

I am a customer operations professional with over seven years of leadership experience in multinational environments. I have a proven track record of building and guiding high-performing teams, optimizing processes, and delivering exceptional service in fast-paced settings. I thrive on turning data into action and aligning operations with strategic goals. In my next role, I enjoy driving operational excellence, developing people, and collaborating across teams to elevate customer experience and efficiency.

I am passionate about coaching teams, implementing pragmatic process improvements, and maintaining a strong focus on quality and customer satisfaction. I combine hands-on leadership with analytical thinking to anticipate challenges, reduce risk, and sustain smooth service delivery in dynamic retail and contact-center environments.

Skills

Leadership

Experience Level

Leadership

Expert

Language

Turkish

Advanced

English

Advanced

Greek, Modern

Advanced

Work Experience

Sales & Service Operations Executive at Apple Retail Contact Center, Teleperformance Greece

January 1, 2019 - Present

Managed daily operations and staffing for a specialized team to ensure seamless service delivery. Monitored individual and team KPIs and CSAT scores, taking proactive actions and providing regular feedback to exceed quality standards. Designed coaching sessions and training programs for specialists to enhance knowledge and skills. Used data analysis to identify process bottlenecks and implemented preventive strategies to mitigate people-related risks. Coordinated timekeeping, scheduling, and adherence processes to maintain optimal workflow.

Customer Service Specialist at Apple Retail Contact Center, Teleperformance Greece

January 1, 2017 - January 1, 2019

Supervised visa application processes for the Italian and German embassies, ensuring 100% compliance with official diplomatic regulations and documentation standards.

Back Office Supervisor at Data Consulting Services - Turkey

January 1, 2016 - January 1, 2017

Oversaw back-office operations supporting Turkish-English-Greek market access initiatives; managed documentation flows and drove process improvements; ensured compliance and efficiency.