Managed multiple client campaigns simultaneously in a fast-paced environment, ensuring structured workflows, timely delivery, and alignment across stakeholders. Maintained and updated detailed data sets and reports, supporting decision-making and performance tracking. Coordinated between internal teams and external clients to maintain smooth communication and process consistency. Delivered data-driven insights and strategic recommendations, keeping clients updated on new platform features and industry best practices. Provided technical support and troubleshooting, including guidance on ad delivery, tracking, and campaign setup. Managed client communication across email, phone, and live chat, ensuring high-quality service and long-term relationships.

Marketing Intern at Charge Horizons GmbH

October 1, 2023 - December 1, 2023

Assisted in developing social media strategies aimed at increasing engagement and expanding reach. Created and scheduled video content for Instagram, TikTok and YouTube Shorts. Expanded the Charge Holidays brand ambassador initiative to reach a broader audience effectively.

Social Media Customer Support at Majorel

May 1, 2021 - May 1, 2023

Analyzed and evaluated visual and written content with a high degree of accuracy in a fast-paced, agile environment. Ensured compliance with platform policies by staying up to date with regular policy changes through newsletters and team meetings. Addressed user-reported content efficiently, ensuring high levels of customer satisfaction and a positive user experience. Collaborated effectively with a global, cross-functional team to resolve policy disputes and achieve alignment. Proposed and implemented quality improvements that enhanced content accuracy, workflow efficiency, and overall platform performance.