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I’m an outgoing and communicative professional who thrives on delivering high-quality service and building strong relationships with customers across cultures. I’m practical, creative, and collaborative, with experience spanning customer service, travel concierge, and waste management. I enjoy translating client needs into clear, effective solutions and I’m always keen to learn and develop across multiple skill areas. I’m fluent in English and Spanish and I value thoughtful communication as much as getting results. I’m excited to bring my international experience, language abilities, and passion for engaging with people to new challenges and opportunities.…I’m an outgoing and communicative professional who thrives on delivering high-quality service and building strong relationships with customers across cultures. I’m practical, creative, and collaborative, with experience spanning customer service, travel concierge, and waste management. I enjoy translating client needs into clear, effective solutions and I’m always keen to learn and develop across multiple skill areas. I’m fluent in English and Spanish and I value thoughtful communication as much as getting results. I’m excited to bring my international experience, language abilities, and passion for engaging with people to new challenges and opportunities.

Matilda Sofia Kelly

Content Creator, Content Producer, Content Designer, +5

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I’m an outgoing and communicative professional who thrives on delivering high-quality service and building strong relationships with customers across cultures. I’m practical, creative, and collaborative, with experience spanning customer service, travel concierge, and waste management. I enjoy translating client needs into clear, effective solutions and I’m always keen to learn and develop across multiple skill areas. I’m fluent in English and Spanish and I value thoughtful communication as much as getting results. I’m excited to bring my international experience, language abilities, and passion for engaging with people to new challenges and opportunities.…I’m an outgoing and communicative professional who thrives on delivering high-quality service and building strong relationships with customers across cultures. I’m practical, creative, and collaborative, with experience spanning customer service, travel concierge, and waste management. I enjoy translating client needs into clear, effective solutions and I’m always keen to learn and develop across multiple skill areas. I’m fluent in English and Spanish and I value thoughtful communication as much as getting results. I’m excited to bring my international experience, language abilities, and passion for engaging with people to new challenges and opportunities.

Available to hire

I’m an outgoing and communicative professional who thrives on delivering high-quality service and building strong relationships with customers across cultures. I’m practical, creative, and collaborative, with experience spanning customer service, travel concierge, and waste management. I enjoy translating client needs into clear, effective solutions and I’m always keen to learn and develop across multiple skill areas.

I’m fluent in English and Spanish and I value thoughtful communication as much as getting results. I’m excited to bring my international experience, language abilities, and passion for engaging with people to new challenges and opportunities.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

English

Fluent

Spanish; Castilian

Advanced

French

Intermediate

Work Experience

Customer service advisor/account manager at Formica Europe

January 1, 2025 - Present

Establish and maintain successful relationships with customers on behalf of Formica; provide product and application advice, order fulfilment, order lifecycle service support, issue resolution and post-sale support; liaise with internal units to maximise the customer experience; conduct stock checks and clarify technical information; maintain knowledge of existing collections and new launches; manage export orders for multiple regions; prepare customs paperwork; coordinate with warehouse and freight forwarders to ensure smooth collections.

Customer Service Agent at Waste Managed (Everything Managed Group)

February 1, 2023 - December 1, 2024

Advising customers on environmental regulations and safety procedures for disposal of commercial and medical waste; handle multiple queries, service issues from different suppliers, acknowledge concerns and handle complaints professionally; ensure suppliers have accurate access information to safely access waste containers and complete a successful service.

Premium Travel Concierge at American Express

March 1, 2021 - January 31, 2023

Respond to calls and emails from Platinum card holders in the UK, Sweden and Europe; provide up-to-date industry knowledge on travel destinations and deals; create bespoke travel proposals, book dinner reservations, secure tickets to events; deliver a personalised, stress-free travel experience and promote Platinum benefits.

Customer Service Advisor at ECHO U

October 1, 2020 - February 28, 2022

Managing inbound calls and emails in English and Spanish; deliver strong customer service over the phone; ensure questions and worries are resolved before ending the call; handle complaints with conflict management skills.