Currently retraining in the field of technology, I want to leverage my experience in communication and management while developing new skills in an innovative sector. Dynamic, rigorous, and motivated by challenges.…

KÉVIN MARQUES JUNIOR

Currently retraining in the field of technology, I want to leverage my experience in communication and management while developing new skills in an innovative sector. Dynamic, rigorous, and motivated by challenges.…

Available to hire

Currently retraining in the field of technology, I want to leverage my experience in communication and management while developing new skills in an innovative sector.

Dynamic, rigorous, and motivated by challenges.

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Language

English
Fluent
French
Advanced
Portuguese
Fluent
Spanish; Castilian
Advanced

Work Experience

General Manager at Latroupe Grand Place - Brussels
December 2, 2023 - December 2, 2024
Overall management of the establishment: operations, human resources, and financial performance. Development and implementation of improvement and profitability strategies. Recruitment and management of multidisciplinary teams. Budget and cost control with analysis of performance indicators. Representation of the company to partners, suppliers, and external entities. Supervision of operational teams (reception, housekeeping, maintenance). Training and support for new employees. Inventory control and supplier management support. Monitoring of quality standards and customer experience. Personalized welcome for domestic and international guests. Management of reservations, check-ins, and check-outs via PMS systems. Handling requests and complaints to ensure guest satisfaction. Coordination with other departments (housekeeping, maintenance, food service). Administrative support and back-office tasks.
Assistant Manager at Latroupe Grand Place - Brussels
January 2, 2023 - December 2, 2023
Development and implementation of improvement and profitability strategies. Recruitment and management of multidisciplinary teams. Budget and cost control with analysis of performance indicators. Representation of the company to partners, suppliers, and external entities. Support for general management. Supervision of operational teams (reception, housekeeping, maintenance). Training and support for new employees. Inventory control and supplier management. Monitoring of quality standards and customer experience. Personalized welcome for domestic and international guests. Management of reservations, check-ins, and check-outs via PMS systems. Handling requests and complaints to ensure guest satisfaction. Coordination with other departments (housekeeping, maintenance, food service). Administrative support and back-office tasks.
Receptionist at Latroupe Grand Place - Brussels
November 2, 2021 - January 2, 2023
Overall management of the establishment: operations, human resources, and financial performance. Development and implementation of improvement and profitability strategies. Recruitment and management of multidisciplinary teams. Budget and cost control with analysis of performance indicators. Representation of the company to partners, suppliers, and external entities. Direct support for the general management of the establishment. Supervision of operational teams (reception, housekeeping, maintenance). Training and support for new employees. Inventory control and supplier management support. Monitoring of quality standards and customer experience. Personalized welcome for domestic and international guests. Management of reservations, check-ins, and check-outs via PMS systems. Handling requests and complaints to ensure guest satisfaction. Coordination with other departments (housekeeping, maintenance, food service). Administrative support and back-office tasks.

Education

Bachelor's in Tourism Technology at Escola Superior de Educação de Coimbra
January 1, 2013 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services