Chanel Isaacs

Galante Fellow — Social Media & Storytelling at Northeastern University

Designed and executed multi-platform content strategies that improved audience engagement by 20%, applying user behaviour insights to inform creative decisions. Translated performance data into iterative design improvements, championing a data-driven, user-first approach to storytelling. Developed cohesive visual narratives that strengthened audience connection across campaigns — applying principles of hierarchy, layout, and brand consistency.

Product Development Assistant (Part-Time) at Spectraskills Development

Conducted user and market research, synthesising findings into strategic design recommendations that improved team decision-making efficiency by 25%. Developed journey maps and user goals to guide concept development, advocating for the end user throughout the product lifecycle. Collaborated with cross-functional teams — including developers and strategists — to deliver projects on time, reducing delays by 15%.

Operations & Tender Specialist (Part-Time) at X-Future Solutions

Applied structured problem-solving systems to redesign internal workflows, reducing administrative delays by 20%. Communicated project rationales clearly to stakeholders, contributing to a 20% increase in successful outcomes.

Galante Fellow — Product & Audience Research at Northeastern University

Designed and executed multi-platform content strategies that improved audience engagement by 19%, applying user behaviour insights to inform creative decisions. Translated performance data into iterative design improvements, championing a data-driven, user-first approach to storytelling. Developed cohesive visual systems that strengthened audience connection across campaigns, contributing to a shared design language.

Product Development Intern (Part-Time) at X-Future Solutions

Conducted user and market research, synthesizing findings into strategic recommendations that improved team decision-making efficiency by 22%. Developed journey maps and user goals and interaction flows to define product behaviour and advocate for the end user through the project lifecycle. Applied structured problem-solving systems to redesign internal workflows, reducing administrative delays by 19%. Collaborated with cross-functional teams, including developers and strategists, to deliver projects on time, reducing delays by 13%.