Office Manager at Countywide Auto Glass

Sales Operations Management: Coordinate inbound and outbound sales communications, manage lead pipeline, and schedule installations using CRM tools. Digital Marketing Support: Assist with managing social media presence, content uploads, and local ad placement using Meta Business Suite and basic design tools. Customer Lifecycle Coordination: Maintain client satisfaction through inbound call handling, appointment setting, dispatching, and post-service follow-up. Remote Scheduling and Communication: Operate within a hybrid structure using Zoom, Google Workspace, and email management platforms to handle customer inquiries and team communication. Administrative Workflow Execution: Process documentation, maintain appointment calendars, and ensure operational continuity across remote and on-site functions. CRM Data Entry and Tracking: Maintain accurate customer records, service logs, and lead statuses within CRM platforms to ensure data integrity and streamlined sales workflows.

Founder & Brand Manager at Independent Amazon Storefront

Ecommerce Brand Development: Created and launched a pet accessory line focused on dog footwear, building the brand from concept through product sourcing, design, and market positioning. Marketplace Operations: Opened and managed an Amazon storefront and TikTok Shop, overseeing all aspects of account setup, listing optimization, keyword targeting, and customer messaging. Product Marketing & Content Creation: Produced promotional videos and digital assets to drive engagement across TikTok and Amazon listings, leveraging trends and user behavior insights. Order Fulfillment & Customer Support: Coordinated order processing, inventory logistics, and customer inquiries to ensure timely delivery and positive buyer experiences. Brand Strategy Execution: Defined product differentiation and competitive pricing strategies to increase visibility and brand recognition within the pet category.

Owner & Airbnb Host at Private Airbnb Properties

Vacation Rental Management: Personally host and manage two active short-term rental properties through Airbnb, overseeing guest communications, calendar availability, and check-in experiences. Platform Optimization: Maintain high visibility through competitive pricing strategies, listing updates, and continuous responsiveness to guest feedback and platform performance metrics. Customer Satisfaction & Operations: Handle all aspects of property upkeep, reviews, and direct service coordination to ensure smooth and welcoming stays.

Owner at Santos Alf & YS Rentals LLC

Short-Term Rental Operations: Operated a successful vacation rental business managing multiple properties, from guest onboarding to service resolution. Revenue Growth and Listing Strategy: Developed high-converting listings and implemented pricing strategies that resulted in increased occupancy and brand visibility. Vendor Management: Hired and coordinated service teams including cleaning crews and maintenance contractors.

Bartender at Brasserie Central

Customer Service Execution: Delivered high-volume, fast-paced service while building rapport and driving repeat business through personalized guest interaction. POS and Inventory Oversight: Operated digital point-of-sale systems, managed bar stock levels, and monitored shrinkage controls for optimized service. Upselling and Sales Growth: Leveraged product knowledge to upsell premium offerings and increase average order values.

Server/Bartender at Dolores Lolita

Service Delivery: Managed full-cycle customer experiences including order taking, product recommendations, and issue resolution in a high-energy restaurant setting. Workflow Coordination: Synchronized with kitchen and bar staff to reduce order delays and ensure consistent timing across large parties. Customer Engagement: Resolved guest concerns promptly, maintaining brand reputation and fostering positive reviews.

Bartender/Barback at Coya

Back-of-House Operations: Supported bartenders with stock preparation, bar setup, and ingredient restocking to ensure uninterrupted service. Inventory Monitoring: Tracked daily supply needs and communicated restocking requirements to reduce service delays.

Customer Service/Front Desk/Sales at YouFit Health Club

Front Desk Support: Handled high-volume member check-ins, scheduling requests, and product inquiries across multiple communication channels. Sales Funnel Contribution: Promoted membership packages and limited-time offers to walk-in prospects, contributing to location revenue.

Server at Perfecto

Barback/Bartender/Server at Finka Table and Tap

Valet Parking Attendant at Discovery Parking

Retail Associate at Sunglass Hut

Administrative Assistant at C & N Therapy Center