Available to hire
Hi, I’m Whitney Sarkodie, a marketing and communications professional with 9+ years of experience in client engagement, strategic communication, and cross-functional collaboration. I have a background in Business Marketing and excel at managing campaigns, brand messaging, and stakeholder relationships to deliver high-quality results in fast-paced environments.
I’m seeking marketing and project-based opportunities within corporations, agencies, or remote-first teams where I can apply my skills in brand communication, program development, and cross-functional coordination to drive growth and positive customer experiences.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
911 Communicator at York Regional Police
August 1, 2025 - PresentGather and access critical information to determine appropriate response actions; coordinate with multiple emergency service teams to ensure efficient execution; maintain professionalism and clarity in high-pressure environments; demonstrate strong decision-making and multitasking along with clear communication.
Client Services/Support Specialist at Canada Life Assurance Company
March 1, 2023 - August 1, 2025Conducted needs assessments and provided strategic plan recommendations; supported client retention through solution-focused communication; maintained accurate CRM documentation and managed high interaction volumes; handled high call volumes with professionalism and efficiency.
Customer Service Specialist at Booking.com
January 1, 2017 - September 1, 2019Resolved complex booking concerns while protecting brand reputation; delivered high-quality customer support aligned with company KPIs; analyzed client feedback to identify patterns and improve service outcomes.
Sales Representative at GSMco
December 1, 2021 - January 1, 2022Executed community-based outreach campaigns for healthcare fundraising; applied persuasive communication strategies to increase donor engagement.
Youth Mentor at JVS Toronto
January 1, 2008 - January 1, 2010Circle of Success - Contribute to group discussions revolving around current issues in the community and how the youth can better themselves in the community.
Education
OSSD at Runnymede Collegiate Institute
January 11, 2030 - June 1, 2014Pre-Business Certificate at George Brown College
January 11, 2030 - January 1, 2020Business Marketing at George Brown College
January 11, 2030 - January 1, 2022Qualifications
Excellent verbal and written communication skills
January 11, 2030 - April 9, 2026Sharp, innovative, quick learner with the ability to adapt to new challenges and environments
January 11, 2030 - April 9, 2026Problem Solving Under Pressure
January 11, 2030 - April 9, 2026Cross-Functional Team Support
January 11, 2030 - April 9, 2026Adaptability in Fast-Paced Environments
January 11, 2030 - April 9, 2026Proven ability to develop, organize, and implement programs
January 11, 2030 - April 9, 2026Project-based collaboration
January 11, 2030 - April 9, 2026Industry Experience
Media & Entertainment, Professional Services, Education
Skills
Experience Level
Expert
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