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I am an organized and detail-oriented administrative and operations professional with a strong track record in office management, data processing, and customer service. I thrive on coordinating workflows, document control, and project management, with strong proficiency in MS Office and data entry. I maintain accuracy under pressure, and I bring emotional intelligence to team leadership and process improvement. In my experience across banking operations, warehousing, and manufacturing support, I deliver reliable support, drive process improvements, and ensure confidentiality and data protection. I am eager to apply my versatile administrative and operational skills to help organizations run smoothly and efficiently.…I am an organized and detail-oriented administrative and operations professional with a strong track record in office management, data processing, and customer service. I thrive on coordinating workflows, document control, and project management, with strong proficiency in MS Office and data entry. I maintain accuracy under pressure, and I bring emotional intelligence to team leadership and process improvement. In my experience across banking operations, warehousing, and manufacturing support, I deliver reliable support, drive process improvements, and ensure confidentiality and data protection. I am eager to apply my versatile administrative and operational skills to help organizations run smoothly and efficiently.

Robert Casselton

Project Manager, Data Analyst, Data Scientist, +2

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I am an organized and detail-oriented administrative and operations professional with a strong track record in office management, data processing, and customer service. I thrive on coordinating workflows, document control, and project management, with strong proficiency in MS Office and data entry. I maintain accuracy under pressure, and I bring emotional intelligence to team leadership and process improvement. In my experience across banking operations, warehousing, and manufacturing support, I deliver reliable support, drive process improvements, and ensure confidentiality and data protection. I am eager to apply my versatile administrative and operational skills to help organizations run smoothly and efficiently.…I am an organized and detail-oriented administrative and operations professional with a strong track record in office management, data processing, and customer service. I thrive on coordinating workflows, document control, and project management, with strong proficiency in MS Office and data entry. I maintain accuracy under pressure, and I bring emotional intelligence to team leadership and process improvement. In my experience across banking operations, warehousing, and manufacturing support, I deliver reliable support, drive process improvements, and ensure confidentiality and data protection. I am eager to apply my versatile administrative and operational skills to help organizations run smoothly and efficiently.

Available to hire

I am an organized and detail-oriented administrative and operations professional with a strong track record in office management, data processing, and customer service. I thrive on coordinating workflows, document control, and project management, with strong proficiency in MS Office and data entry. I maintain accuracy under pressure, and I bring emotional intelligence to team leadership and process improvement.

In my experience across banking operations, warehousing, and manufacturing support, I deliver reliable support, drive process improvements, and ensure confidentiality and data protection. I am eager to apply my versatile administrative and operational skills to help organizations run smoothly and efficiently.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Fraud and Disputes Analyst at Lloyds Banking Group

March 1, 2018 - September 1, 2025

Reviewed Visa worksheets and detailed customer account and transaction records to support accurate fraud investigations and fair resolution outcomes. Validated disputed transactions by cross-checking purchase activity, delivery confirmations, merchant details, and account history to determine legitimacy. Prepared formal communications outlining investigation conclusions, evidence reviewed, and resolution decisions. Collaborated with Visa and internal fraud, risk, and operations teams to report confirmed fraud cases, resolve customer-matched transactions, and ensure proper case closure. Maintained confidentiality and data protection standards while handling sensitive financial information.

Mail Room Associate at Lloyds Banking Group

December 1, 2017 - January 31, 2018

Managed high volumes of incoming and outgoing mail across multiple units, ensuring accurate sorting, logging, and timely distribution. Scanned, photocopied, indexed, and distributed sensitive documentation with focus on accuracy and secure handling. Ensured original customer documents were tracked and returned per data handling, retention, and compliance requirements. Adhered to confidentiality standards and supported daily mail room operations during peak volumes.

Preparer at Stannah Stairlifts

May 1, 2017 - November 30, 2017

Assembled stairlift components for finishing and assembly by following work instructions, staging materials, and ensuring readiness for production. Conducted detailed quality checks on components, confirming measurements and alignment with specifications. Reported non-conforming parts to prevent issues downstream and supported corrective action. Maintained organized prep areas and consistent handling procedures to sustain workflow.

Storeman at Transload Ltd

June 1, 2014 - January 31, 2015

Processed delivery notes, goods-in documentation, and shipping records; updated inventory data within warehouse stock control systems. Conducted cycle counts and full stock checks, investigated variances, and organized storage areas to support safe handling and efficient picking. Operated counterbalance and side-loader forklifts in compliance with health and safety regulations.

Kitter / Preparer / Filler at RH Technical Industrial

March 1, 2013 - June 30, 2014

Coordinated and staged materials, components, and workstations for printing operations to ensure readiness and workflow efficiency. Mixed paints and calibrated printing meshes to specification while monitoring quality and safety. Reported non-conforming parts to prevent defects and delays, supporting smooth production output.

Process Champion at Co-operative

April 1, 2011 - March 31, 2013

Supervised daily warehouse operations, ensuring health and safety compliance, efficient workflow coordination, and consistent operational performance. Optimized staff training and development, tracked training records, delivered classroom and on-the-job training, and produced stock, performance, and operational reports to support order fulfillment and workforce planning.