Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a customer service and front office professional with experience across hospitality, finance, and government support services. I thrive on clear communication, strong client relations, and efficient administrative tasks. I have developed a practical, service-oriented approach through roles from freelance Shopify VA to front desk coordinator and customer experience specialist, leveraging CRM tools like Salesforce and HubSpot to keep operations organized and drive performance.…I’m a customer service and front office professional with experience across hospitality, finance, and government support services. I thrive on clear communication, strong client relations, and efficient administrative tasks. I have developed a practical, service-oriented approach through roles from freelance Shopify VA to front desk coordinator and customer experience specialist, leveraging CRM tools like Salesforce and HubSpot to keep operations organized and drive performance.

Roel Padilla

Web Designer, Graphic Designer, Content Creator, +2





I’m a customer service and front office professional with experience across hospitality, finance, and government support services. I thrive on clear communication, strong client relations, and efficient administrative tasks. I have developed a practical, service-oriented approach through roles from freelance Shopify VA to front desk coordinator and customer experience specialist, leveraging CRM tools like Salesforce and HubSpot to keep operations organized and drive performance.…I’m a customer service and front office professional with experience across hospitality, finance, and government support services. I thrive on clear communication, strong client relations, and efficient administrative tasks. I have developed a practical, service-oriented approach through roles from freelance Shopify VA to front desk coordinator and customer experience specialist, leveraging CRM tools like Salesforce and HubSpot to keep operations organized and drive performance.

Available to hire

I’m a customer service and front office professional with experience across hospitality, finance, and government support services. I thrive on clear communication, strong client relations, and efficient administrative tasks.

I have developed a practical, service-oriented approach through roles from freelance Shopify VA to front desk coordinator and customer experience specialist, leveraging CRM tools like Salesforce and HubSpot to keep operations organized and drive performance.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Freelance Virtual Assistant (Shopify) at Self-Employed / Freelance

December 1, 2025 - Present

Managed Shopify store operation, including product listing, updates, and inventory tracking. Assisted customers with inquiries, order tracking, and issue resolution. Processed orders, handled returns/refund, and ensured accurate documentation. Coordinated with suppliers to ensure timely fulfillment and maintained organized records to support overall store performance.

Front Office at Prime SMDC AIR – Makati City

April 1, 2025 - December 1, 2025

Managed front desk operations, greeted guests professionally, assisted residents and clients with inquiries, handled calls, bookings, and administrative documentation, and maintained organized records to ensure smooth daily operations.

Customer Expert at Daikin Philippines – Quezon City

August 1, 2024 - April 1, 2025

Assisted customers with product concerns and service inquiries, resolved complaints efficiently while maintaining high customer satisfaction, and coordinated with technical teams for service follow-ups.

Customer Service Associate II at FIS Global Solutions Philippines Inc. – Makati City

July 1, 2022 - August 1, 2023

Handled customer accounts and financial service inquiries; resolved billing and transaction concerns; maintained performance metrics and quality standards; worked collaboratively within a team-based environment.