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I'm an AI and automation specialist with over eight years designing, building, and supporting AI-driven systems, automation workflows, and integrated digital solutions in real-world environments. I have a strong background in conversational AI, API integrations, and operational automation, with hands-on experience working in live production systems where reliability, performance, and scalability matter. Today I contribute in a telecoms-led organization delivering voice AI solutions for global hotel brands, blending technical implementation with ongoing optimization and performance monitoring. I excel at integrating AI platforms with telephony and third-party systems to enable real-time, actionable interactions. I'm proficient in Python, REST APIs, Make.com and Zapier, focused on practical solutions that reduce manual workloads and deliver measurable business impact, while continuing to deepen my expertise in AI systems, backend integration, and agentic workflows.…I'm an AI and automation specialist with over eight years designing, building, and supporting AI-driven systems, automation workflows, and integrated digital solutions in real-world environments. I have a strong background in conversational AI, API integrations, and operational automation, with hands-on experience working in live production systems where reliability, performance, and scalability matter. Today I contribute in a telecoms-led organization delivering voice AI solutions for global hotel brands, blending technical implementation with ongoing optimization and performance monitoring. I excel at integrating AI platforms with telephony and third-party systems to enable real-time, actionable interactions. I'm proficient in Python, REST APIs, Make.com and Zapier, focused on practical solutions that reduce manual workloads and deliver measurable business impact, while continuing to deepen my expertise in AI systems, backend integration, and agentic workflows.

Bradley Clarke

AI Engineer, Data Scientist, AI Developer, +2

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I'm an AI and automation specialist with over eight years designing, building, and supporting AI-driven systems, automation workflows, and integrated digital solutions in real-world environments. I have a strong background in conversational AI, API integrations, and operational automation, with hands-on experience working in live production systems where reliability, performance, and scalability matter. Today I contribute in a telecoms-led organization delivering voice AI solutions for global hotel brands, blending technical implementation with ongoing optimization and performance monitoring. I excel at integrating AI platforms with telephony and third-party systems to enable real-time, actionable interactions. I'm proficient in Python, REST APIs, Make.com and Zapier, focused on practical solutions that reduce manual workloads and deliver measurable business impact, while continuing to deepen my expertise in AI systems, backend integration, and agentic workflows.…I'm an AI and automation specialist with over eight years designing, building, and supporting AI-driven systems, automation workflows, and integrated digital solutions in real-world environments. I have a strong background in conversational AI, API integrations, and operational automation, with hands-on experience working in live production systems where reliability, performance, and scalability matter. Today I contribute in a telecoms-led organization delivering voice AI solutions for global hotel brands, blending technical implementation with ongoing optimization and performance monitoring. I excel at integrating AI platforms with telephony and third-party systems to enable real-time, actionable interactions. I'm proficient in Python, REST APIs, Make.com and Zapier, focused on practical solutions that reduce manual workloads and deliver measurable business impact, while continuing to deepen my expertise in AI systems, backend integration, and agentic workflows.

Available to hire

I’m an AI and automation specialist with over eight years designing, building, and supporting AI-driven systems, automation workflows, and integrated digital solutions in real-world environments. I have a strong background in conversational AI, API integrations, and operational automation, with hands-on experience working in live production systems where reliability, performance, and scalability matter.

Today I contribute in a telecoms-led organization delivering voice AI solutions for global hotel brands, blending technical implementation with ongoing optimization and performance monitoring. I excel at integrating AI platforms with telephony and third-party systems to enable real-time, actionable interactions. I’m proficient in Python, REST APIs, Make.com and Zapier, focused on practical solutions that reduce manual workloads and deliver measurable business impact, while continuing to deepen my expertise in AI systems, backend integration, and agentic workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

AI Technician at 14IP

May 1, 2025 - Present

In a live production environment, responsible for deploying, configuring, and optimizing voice AI systems that integrate with telephony and operational systems to enhance guest experience and reduce manual workload. Designed integrations between AI agents and third-party systems using REST APIs and JSON. Built PolyAI workflows with state management and conditional logic to enable dynamic, action-taking calls. Coordinated with BroadWorks/BroadSoft telephony to ensure seamless routing and interactions. Monitored performance using logs and DOMO analytics; iterated on conversations to improve containment and user satisfaction. Collaborated with internal teams, suppliers, and clients across deployment and service delivery.

AI & Automation Consultant at Social Feed Media

May 1, 2018 - May 1, 2025

Independently designed and implemented automation and AI-driven solutions to improve efficiency and reduce manual work. Built end-to-end Make.com and Zapier workflows with triggers, filters, and API integrations across marketing, operations, and admin systems. Automated data flows via REST APIs; applied data analytics to identify inefficiencies, improving conversions and user experience. Supported paid media campaigns and content workflows using AI-driven insights; partnered with clients to translate requirements into practical, measurable implementations.

Service Desk Analyst at Speedy Services

January 1, 2018 - April 1, 2018

Provided first- and second-line technical support; diagnosed and resolved hardware, software, and network issues; managed incidents and service requests with adherence to SLAs; documented resolutions and contributed to knowledge base.

ISOC Analyst at Intercity Technology

December 1, 2014 - January 1, 2018

Supported security operations and IT services; performed incident management, troubleshooting, and escalation to ensure timely resolution and minimal service disruption.

IT Support at Capgemini

January 1, 2014 - December 1, 2014

Provided IT support across enterprise environments, troubleshooting hardware/software issues, managing incidents, and contributing to go-live activities with effective problem resolution.

Field Technician at Virgin Media

January 1, 2010 - December 1, 2013

Field technician performing hardware diagnostics, installations, service handovers, and ongoing system monitoring with escalation as needed.