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Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.…Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

Marta Rosita

Copywriter, Content Creator, Web Designer, +1

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Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.…Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

Available to hire

Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments.
I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

Language

English

Fluent

Work Experience

Digital Marketing Specialist (Remote) at Vertikal Survey Indonesia

June 1, 2024 - Present

Managed digital marketing campaigns (SEO, paid ads, social media, email) to improve visibility and ROI. Collaborated with internal teams to support website content updates and landing page optimization. Researched competitors and market trends to support content and website strategy. Provided performance insights and reports to stakeholders.

Website Content & SEO Copywriter (Remote) at Laevopest (Freelance)

October 1, 2024 - Present

Wrote SEO-optimized website content including service pages, blogs, and landing pages. Ensured content structure aligned with website layout, clarity, and user experience. Maintained brand consistency and supported conversion-focused messaging.

Customer Service & Operations Officer at PT. Bank Mandiri (Persero), Tbk

June 1, 2012 - May 1, 2024

Managed customer service operations, client onboarding, and internal process documentation. Coordinated large-scale payroll and corporate client accounts with high accuracy and compliance. Improved service delivery processes, increasing client retention by approximately 20%. Communicated regularly with management regarding workload, priorities, and reporting.