Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

Marta Rosita

Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments. I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

Available to hire

Hi, I’m Marta Rosita. I’m a customer-focused remote professional with over 12 years of experience across customer service, operations, and website content support. I excel at supporting users, managing complex processes, and communicating clearly in high-responsibility environments.
I have hands-on experience with WordPress and Elementor, building and editing pages to improve readability and conversions. I’m detail-oriented and motivated to grow in technical, customer-facing roles within fast-paced, remote teams.

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Language

English
Fluent

Work Experience

Digital Marketing Specialist (Remote) at Vertikal Survey Indonesia
June 1, 2024 - Present
Managed digital marketing campaigns (SEO, paid ads, social media, email) to improve visibility and ROI. Collaborated with internal teams to support website content updates and landing page optimization. Researched competitors and market trends to support content and website strategy. Provided performance insights and reports to stakeholders.
Website Content & SEO Copywriter (Remote) at Laevopest (Freelance)
October 1, 2024 - Present
Wrote SEO-optimized website content including service pages, blogs, and landing pages. Ensured content structure aligned with website layout, clarity, and user experience. Maintained brand consistency and supported conversion-focused messaging.
Customer Service & Operations Officer at PT. Bank Mandiri (Persero), Tbk
June 1, 2012 - May 1, 2024
Managed customer service operations, client onboarding, and internal process documentation. Coordinated large-scale payroll and corporate client accounts with high accuracy and compliance. Improved service delivery processes, increasing client retention by approximately 20%. Communicated regularly with management regarding workload, priorities, and reporting.

Education

Bachelor’s Degree in Accounting at Universitas Sangga Buana
January 11, 2030 - April 14, 2026
Diploma in Accounting at Politeknik LPKIA
January 11, 2030 - April 14, 2026

Qualifications

Personal Data Protection Law
January 11, 2030 - April 14, 2026
Compliance & Corporate Governance
January 11, 2030 - April 14, 2026
Gratification Control & Whistleblowing System
January 11, 2030 - April 14, 2026

Industry Experience

Software & Internet, Financial Services, Professional Services, Media & Entertainment, Education