William Cheng

Senior Software Engineer at Squarespace

Developed and maintained a real-time AI video call system for user-AI interactions, integrating voice input/output and ensuring synchronization with video avatars. Designed modern, responsive chat UI/UX with typing animations, session continuity, and multimedia outputs. Collaborated on scalable frontend and backend architecture to optimize real-time communication performance and reliability. Stayed abreast of AI, voice synthesis, and avatar technologies to drive product improvements. Achieved improved user engagement by 30% and reduced latency by 40%; supported a 50% traffic increase without performance degradation; integrated AI-based image generation APIs.

Software Engineer at LoanStreet Inc.

Developed SaaS solutions for loan syndication and financial services, focusing on scalable architectures, loan management, and analytics. Enhanced user engagement, streamlined loan participation workflows, and improved performance and reliability. Reduced processing time by 30% and downtime by 25%, while enabling a 40% increase in user engagement.

Software Developer at TrinSoft, LLC

Developed workflow automation solutions and integrated Microsoft SQL Server for enhanced data management in Dynamics environments. Improved business process automation by 25-40%, enhanced document management capabilities, and delivered timely ERP software solutions with high quality and user satisfaction.

Software Engineer at TriTech Software Systems

Developed CAD and public-safety software solutions, including analytics dashboards and real-time data perspectives. Improved response times by 20%, enhanced mobile data communications for field personnel, and contributed to improved billing processes and reporting.