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I am a Sales & Customer Operations Specialist with 10+ years of experience driving customer retention, order fulfilment, and revenue growth across B2B and B2C environments. I am Salesforce-certified and focused on streamlining workflows, managing client accounts, and reducing operational overhead. As a multilingual communicator and brand designer, I bring both strategic operations and creative execution to every role, from design deliverables to process improvements.…I am a Sales & Customer Operations Specialist with 10+ years of experience driving customer retention, order fulfilment, and revenue growth across B2B and B2C environments. I am Salesforce-certified and focused on streamlining workflows, managing client accounts, and reducing operational overhead. As a multilingual communicator and brand designer, I bring both strategic operations and creative execution to every role, from design deliverables to process improvements.

Disha Punjabi

Graphic Designer, Brand Designer, Web Designer, +2

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I am a Sales & Customer Operations Specialist with 10+ years of experience driving customer retention, order fulfilment, and revenue growth across B2B and B2C environments. I am Salesforce-certified and focused on streamlining workflows, managing client accounts, and reducing operational overhead. As a multilingual communicator and brand designer, I bring both strategic operations and creative execution to every role, from design deliverables to process improvements.…I am a Sales & Customer Operations Specialist with 10+ years of experience driving customer retention, order fulfilment, and revenue growth across B2B and B2C environments. I am Salesforce-certified and focused on streamlining workflows, managing client accounts, and reducing operational overhead. As a multilingual communicator and brand designer, I bring both strategic operations and creative execution to every role, from design deliverables to process improvements.

Available to hire

I am a Sales & Customer Operations Specialist with 10+ years of experience driving customer retention, order fulfilment, and revenue growth across B2B and B2C environments. I am Salesforce-certified and focused on streamlining workflows, managing client accounts, and reducing operational overhead. As a multilingual communicator and brand designer, I bring both strategic operations and creative execution to every role, from design deliverables to process improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Intermediate

Hindi

Fluent

Gujarati

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Sales & Customer Operations Specialist / Graphic Designer at APEX Trading

January 1, 2022 - Present

Primary point of contact for 50+ accounts within a team of 15-20 employees; managed end-to-end customer relationships across the full sales lifecycle, driving high retention and satisfaction. Redesigned order fulfilment process to eliminate bottlenecks and reduce operational overhead; streamlined workflows to improve on-time delivery. Designed product catalogs, marketing materials, and promotional content using Adobe Photoshop and Illustrator to strengthen brand visibility and support sales outreach.

Sales, Customer Service & Automation Specialist | Social Media at Fly Thai

January 1, 2023 - March 1, 2024

Implemented automation for invoicing, support ticketing, and itinerary delivery; ran Facebook and Instagram campaigns that boosted brand awareness and increased travel package bookings by 20%. Coordinated across sales, marketing, and operations teams to deliver seamless end-to-end customer experiences.

Graphic Design Specialist | Social Media Marketer at Jetbro Digital Agency

January 1, 2022 - July 1, 2022

Created visual assets for print and digital platforms using Adobe Creative Suite; developed social media content strategies for diverse brand portfolios.

Graphic Design Assistant at Nationwide Paper

January 1, 2022 - June 1, 2022

Produced print and digital design assets using Adobe tools; collaborated cross-functionally to meet project requirements and deadlines.

Freelance Graphic Designer & Brand Strategist at Self-Employed

July 1, 2015 - Present

Deliver logos, brand identities, email campaigns, and full print/digital collateral using CorelDraw, Photoshop, and Illustrator for clients including The Grand Bhagwati and ANANA.