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Hi, I’m Catherine Ackam, a creative and results-driven Social Media & Brand Manager with a proven track record of building brands from the ground up and delivering end-to-end content strategy for Instagram and TikTok. I excel at brand storytelling, community engagement, and visually compelling content that drives growth across multi-market environments. Since relocating to Atlanta, I bring luxury brand experience from Matches Fashion and Savills, a sharp eye for aesthetics, and hands-on experience scaling Bold Pieces across UK & Ghana. I’m excited to explore opportunities to elevate brand presence and online communities in new contexts and markets.…Hi, I’m Catherine Ackam, a creative and results-driven Social Media & Brand Manager with a proven track record of building brands from the ground up and delivering end-to-end content strategy for Instagram and TikTok. I excel at brand storytelling, community engagement, and visually compelling content that drives growth across multi-market environments. Since relocating to Atlanta, I bring luxury brand experience from Matches Fashion and Savills, a sharp eye for aesthetics, and hands-on experience scaling Bold Pieces across UK & Ghana. I’m excited to explore opportunities to elevate brand presence and online communities in new contexts and markets.

Catherine Ackam

Social Media Manager, Content Creator, Brand Strategist, +2

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Hi, I’m Catherine Ackam, a creative and results-driven Social Media & Brand Manager with a proven track record of building brands from the ground up and delivering end-to-end content strategy for Instagram and TikTok. I excel at brand storytelling, community engagement, and visually compelling content that drives growth across multi-market environments. Since relocating to Atlanta, I bring luxury brand experience from Matches Fashion and Savills, a sharp eye for aesthetics, and hands-on experience scaling Bold Pieces across UK & Ghana. I’m excited to explore opportunities to elevate brand presence and online communities in new contexts and markets.…Hi, I’m Catherine Ackam, a creative and results-driven Social Media & Brand Manager with a proven track record of building brands from the ground up and delivering end-to-end content strategy for Instagram and TikTok. I excel at brand storytelling, community engagement, and visually compelling content that drives growth across multi-market environments. Since relocating to Atlanta, I bring luxury brand experience from Matches Fashion and Savills, a sharp eye for aesthetics, and hands-on experience scaling Bold Pieces across UK & Ghana. I’m excited to explore opportunities to elevate brand presence and online communities in new contexts and markets.

Available to hire

Hi, I’m Catherine Ackam, a creative and results-driven Social Media & Brand Manager with a proven track record of building brands from the ground up and delivering end-to-end content strategy for Instagram and TikTok. I excel at brand storytelling, community engagement, and visually compelling content that drives growth across multi-market environments.

Since relocating to Atlanta, I bring luxury brand experience from Matches Fashion and Savills, a sharp eye for aesthetics, and hands-on experience scaling Bold Pieces across UK & Ghana. I’m excited to explore opportunities to elevate brand presence and online communities in new contexts and markets.

Skills

Branding

Copywriting

Experience Level

Branding

Expert

Copywriting

Expert

Language

English

Fluent

Work Experience

Founder & Brand Director at Bold Pieces

January 1, 2018 - Present

Founded a women’s jewellery brand operating in the UK and Ghana. Drove organic growth and end-to-end content strategy across Instagram and TikTok; grew Instagram to 3,200+ followers within one month and achieved a 1,150% weekly order growth within three months. Led creative direction and photoshoots, managed all customer communications, expanded into B2B wholesale in Ghana, and built logistics and inventory systems across two markets.

Founder at The Faith Scripts

January 1, 2026 - Present

Launching 2026: faith-based lifestyle brand building identity, content strategy, and community on Instagram and TikTok. Achieved 51K TikTok post views, 4,912 likes, 142 shares, and 82.7% organic reach before official launch.

Customer & Operations Specialist at Matches Fashion

May 1, 2023 - January 31, 2024

Managed high-volume customer interactions for a global luxury brand, achieving a 100% recommendation rate. Built brand loyalty through personalised service, deep product knowledge, and consistent brand voice; oversaw multi-channel communications across chat, email, and phone.

Executive Support & Operations Specialist at Savills

January 1, 2019 - December 31, 2020

Supported senior leadership at a globally recognised brand, preparing executive reports, presentations and briefings. Coordinated cross-departmental initiatives and maintained brand communications with precision and discretion.

Remote Customer Operations Specialist at TodayTix

January 1, 2022 - December 31, 2022

Managed 200+ customer interactions per day and processed 10,000+ tickets using Zendesk & Salesforce. Ran reports and analysed data in Excel, improving operational efficiency and customer response times.

Cabin Crew & Passenger Experience at Virgin Atlantic

January 1, 2015 - December 31, 2017

Delivered premium, personalised service for a globally recognised luxury airline brand, maintaining exceptional brand standards. Resolved complex passenger concerns with professionalism, enhancing brand reputation and customer loyalty.

Customer Experience Specialist at British Airways – LHR

May 1, 2014 - May 31, 2015

Managed ticketing, reservations and check-ins for one of the world's most recognisable airline brands. Resolved passenger issues, reducing formal complaints and consistently improving satisfaction scores.