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I’m Olivia Newman, a piercing studio lead who thrives on creating seamless client experiences—from check-in and jewelry styling to aftercare education. I manage end-to-end studio operations and collaborate with store teams to ensure exceptional service and sales performance. I combine fashion-forward branding with hands-on mentorship, building strong producer relationships, shaping social media presence, and driving growth through strategic marketing campaigns.…I’m Olivia Newman, a piercing studio lead who thrives on creating seamless client experiences—from check-in and jewelry styling to aftercare education. I manage end-to-end studio operations and collaborate with store teams to ensure exceptional service and sales performance. I combine fashion-forward branding with hands-on mentorship, building strong producer relationships, shaping social media presence, and driving growth through strategic marketing campaigns.

Olivia Newman

Studio Manager, Brand Strategist, Marketing Strategist, +2

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I’m Olivia Newman, a piercing studio lead who thrives on creating seamless client experiences—from check-in and jewelry styling to aftercare education. I manage end-to-end studio operations and collaborate with store teams to ensure exceptional service and sales performance. I combine fashion-forward branding with hands-on mentorship, building strong producer relationships, shaping social media presence, and driving growth through strategic marketing campaigns.…I’m Olivia Newman, a piercing studio lead who thrives on creating seamless client experiences—from check-in and jewelry styling to aftercare education. I manage end-to-end studio operations and collaborate with store teams to ensure exceptional service and sales performance. I combine fashion-forward branding with hands-on mentorship, building strong producer relationships, shaping social media presence, and driving growth through strategic marketing campaigns.

Available to hire

I’m Olivia Newman, a piercing studio lead who thrives on creating seamless client experiences—from check-in and jewelry styling to aftercare education. I manage end-to-end studio operations and collaborate with store teams to ensure exceptional service and sales performance.

I combine fashion-forward branding with hands-on mentorship, building strong producer relationships, shaping social media presence, and driving growth through strategic marketing campaigns.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Piercing Studio Lead at Mejuri

December 1, 2024 - Present

Managed end-to-end piercing client experience, including check-in, jewelry stock and styling, transactions, and aftercare education. Oversaw daily piercing studio operations in collaboration with the Store Services team and Store Manager. Coordinated inventory needs with the Operations Lead to ensure optimal product availability. Provided expert styling advice guiding clients in designing personalized earlobe stock. Became subject-matter expert of Mejuri's piercing jewelry, including lab settings, materials, gemstones, precious metals, and pricing. Oversaw in-store sales and back-of-house operations, coaching team members, delivering a high-touch client experience to drive store performance.

Body Piercer at Sinner Skin and Tattoos

May 1, 2023 - January 1, 2025

Provide clients with consultations, recommendations, and aftercare instructions. Maintain a clean and sterile studio environment. Run promotions and marketing campaigns for my business and the studio. Curated a social media presence of my brand.

Store Manager & Event Manager at Burnaby Cannabis

July 1, 2020 - May 1, 2023

Decreased labor spend by 12% YoY by optimizing schedules relative to peak sales hours. Increased conversion rate by 20% YoY. Collaborated with Blueprint and Live Nation to execute strategic advertising campaigns, increasing brand visibility and store traffic (measured in social media hits and POS transactions). Drove average revenue growth of 21% over four quarters. Maintained sales growth despite heavy competitor presence. Prepared and presented KPI reports in weekly business meetings; maintained relationships with 100+ cannabis producers; collaborated with select producers to create marketing opportunities to drive growth; designed and executed promotional initiatives to enhance customer engagement; worked alongside Marketing Coordinator to curate PR opportunities, influencer partnerships and social events focusing on creating brand awareness.

Assistant Sales Manager at Steve Nash Fitness World

July 1, 2019 - May 1, 2020

Coordinated staff schedules to optimize team efficiency. Presented KPI reports in weekly business meetings with Steve Nash Fitness Centre managers across BC to help drive revenue growth. Engaged clients with tailored presentations for fitness memberships and personal training packages, boosting sales opportunities. Conducted market analysis to identify trends and inform sales strategies, increasing conversion by 9% in a four-month period. Fostered strong client relationships to enhance retention and satisfaction. Assisted in implementing promotional campaigns to increase membership enrollment.

Studio Lead - Piercing Studio at Mejuri

December 1, 2024 - Present

Managed end-to-end piercing client experience, including check-in, jewelry stock and styling, transactions, and aftercare education. Oversaw daily studio operations in collaboration with the Store Service team to ensure optimal product availability. Provided expert styling guidance, guiding clients in designing personalized earlobe stacks. Became the subject-matter expert on piercing jewelry, including labret sizing, materials, gemstone settings, and pricing. Led daily sales and back-of-house operations, coached team members, and delivered a high-touch client experience to drive store performance.

Body Piercer at Sinister Skin and Tattoos

May 1, 2023 - January 1, 2025

Provided clients with consultations, recommendations, and aftercare instructions. Maintained a clean and sterile studio environment. Ran promotions and marketing campaigns for my business and the studio. Curated a social media presence for my brand.

Store Manager & Event Manager at Burb Cannabis

July 1, 2020 - May 1, 2023