Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Mary Tomasso, a multilingual AI specialist and consultant with 6+ years of experience guiding organizations through the full Conversational AI life cycle—design, pre-sales, and customer experience strategy. Since 2019 I’ve designed chatbot and voice bot solutions for enterprise clients across banking, HR, healthcare, automotive, and telecom, including large-scale Santander projects serving 210,000+ employees. I thrive at translating business needs into practical, user-friendly AI experiences and delivering demos that clearly show value. I’m fluent in Italian, English, Spanish, French, and Portuguese, with international experience across Europe and Latin America. I enjoy turning complex requirements into tangible, scalable conversational solutions, and I’ve helped numerous clients adopt AI effectively through hands-on design, research, and strategic advisory.…Hi, I’m Mary Tomasso, a multilingual AI specialist and consultant with 6+ years of experience guiding organizations through the full Conversational AI life cycle—design, pre-sales, and customer experience strategy. Since 2019 I’ve designed chatbot and voice bot solutions for enterprise clients across banking, HR, healthcare, automotive, and telecom, including large-scale Santander projects serving 210,000+ employees. I thrive at translating business needs into practical, user-friendly AI experiences and delivering demos that clearly show value. I’m fluent in Italian, English, Spanish, French, and Portuguese, with international experience across Europe and Latin America. I enjoy turning complex requirements into tangible, scalable conversational solutions, and I’ve helped numerous clients adopt AI effectively through hands-on design, research, and strategic advisory.

Mary Tomasso

AI Strategy Consultant, Content Creator, UX Designer, +1





Hi, I’m Mary Tomasso, a multilingual AI specialist and consultant with 6+ years of experience guiding organizations through the full Conversational AI life cycle—design, pre-sales, and customer experience strategy. Since 2019 I’ve designed chatbot and voice bot solutions for enterprise clients across banking, HR, healthcare, automotive, and telecom, including large-scale Santander projects serving 210,000+ employees. I thrive at translating business needs into practical, user-friendly AI experiences and delivering demos that clearly show value. I’m fluent in Italian, English, Spanish, French, and Portuguese, with international experience across Europe and Latin America. I enjoy turning complex requirements into tangible, scalable conversational solutions, and I’ve helped numerous clients adopt AI effectively through hands-on design, research, and strategic advisory.…Hi, I’m Mary Tomasso, a multilingual AI specialist and consultant with 6+ years of experience guiding organizations through the full Conversational AI life cycle—design, pre-sales, and customer experience strategy. Since 2019 I’ve designed chatbot and voice bot solutions for enterprise clients across banking, HR, healthcare, automotive, and telecom, including large-scale Santander projects serving 210,000+ employees. I thrive at translating business needs into practical, user-friendly AI experiences and delivering demos that clearly show value. I’m fluent in Italian, English, Spanish, French, and Portuguese, with international experience across Europe and Latin America. I enjoy turning complex requirements into tangible, scalable conversational solutions, and I’ve helped numerous clients adopt AI effectively through hands-on design, research, and strategic advisory.

Available to hire

Hi, I’m Mary Tomasso, a multilingual AI specialist and consultant with 6+ years of experience guiding organizations through the full Conversational AI life cycle—design, pre-sales, and customer experience strategy. Since 2019 I’ve designed chatbot and voice bot solutions for enterprise clients across banking, HR, healthcare, automotive, and telecom, including large-scale Santander projects serving 210,000+ employees. I thrive at translating business needs into practical, user-friendly AI experiences and delivering demos that clearly show value.

I’m fluent in Italian, English, Spanish, French, and Portuguese, with international experience across Europe and Latin America. I enjoy turning complex requirements into tangible, scalable conversational solutions, and I’ve helped numerous clients adopt AI effectively through hands-on design, research, and strategic advisory.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

Spanish; Castilian

Fluent

French

Intermediate

Portuguese

Intermediate

Work Experience

Pre-Sales & Customer Experience Specialist at Quest-it / Vection Technologies

March 1, 2025 - Present

Delivered dozens of customized AI product demos across diverse industries as part of the Pre-Sales Team; gained first-hand insight into AI adoption needs in the Italian market; defined technical and commercial proposals; bridged client business needs and AI solution capabilities; managed end-to-end client relationships; designed conversational flows and produced documentation, data analysis, and project reporting.

Senior Conversation Designer at Freelance

June 1, 2024 - December 1, 2024

Delivered end-to-end conversational AI projects for international clients in English, Spanish, and Italian; designed chatbot and voice bot flows across multiple industries; managed requirements gathering, user research, and flow design; provided strategic consulting on conversational UX; helped clients define use cases and improve existing AI-driven customer interactions.

Senior Conversation Designer at VASS

July 1, 2022 - May 31, 2024

Led discovery processes to gather client requirements and translate them into use cases and conversational flows; conducted user research and content audits to inform content strategy and design decisions; designed an internal HR chatbot for candidate and employee support.

Senior Conversation Designer at Santander Digital Services (via VASS)

November 1, 2022 - April 30, 2024

Designed use case flows for an internal, multi-channel HR chatbot serving 210,000+ employees in 3 languages; created bank transaction service flows for Santander USA chatbot, Santander Chile chatbot and voice bot; audited and optimized flows for Santander Spain voice bot handling 600,000+ monthly sessions.

Conversation Designer & Content Writer at Convergent Marketing

November 1, 2021 - July 1, 2022

Designed Team, a digital human coaching use for Italian; wrote articles and taught in the company’s Masterclass for Conversation Designers; coached clients on Conversation Design and digital human creation with the Algo platform.

Conversation Designer – Localization at Conversation Design Institute

January 1, 2022 - March 1, 2022

Localized part of the Swisscom voice bot for multilingual deployment.

VUI Designer at Ipervox

August 1, 2021 - October 1, 2021

Designed voice user interfaces and conversational flows for an Alexa skill and Google Action for Automobile Club d’Italia (ACI).

Conversation Designer at Let's Bot

April 1, 2019 - July 1, 2022

Consulted on conversational flows for chatbots and voice assistants in health care, hospitality, and automotive; collaborated with multiple companies delivering multilingual conversational solutions.

Content & UX Writer at EnvEve S.A.

June 1, 2019 - March 1, 2020

Created instructional content and user-friendly copy for a precision-agriculture software platform.

Founder & Managing Director at Virtualmente

January 1, 2009 - December 31, 2019

Founded and managed a multilingual digital agency providing web content, social media strategy, video course production, and online marketing services to entrepreneurs and professionals across three languages (EN/ES/IT).

Founder, Content Creator, and Community Manager at Virtualmente

January 1, 2013 - December 31, 2020

Created Italy's first online training course for Virtual Office Managers, pioneering the virtual assistant professional in the Italian market.