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I am a crypto and Web3 community and social media professional with 9+ years in the space, specializing in building engaged communities, moderating discussions, and translating complex technical updates into clear public messaging across X, Telegram, Discord, Reddit, LinkedIn, and forums. I enjoy turning product progress into accessible stories, collaborating with engineers and marketing teams to plan campaigns, and using data to improve community health. Based in Montreal, I work in English and French.…I am a crypto and Web3 community and social media professional with 9+ years in the space, specializing in building engaged communities, moderating discussions, and translating complex technical updates into clear public messaging across X, Telegram, Discord, Reddit, LinkedIn, and forums. I enjoy turning product progress into accessible stories, collaborating with engineers and marketing teams to plan campaigns, and using data to improve community health. Based in Montreal, I work in English and French.

Francis Dufour

Community Manager, Social Media Manager, Content Creator, +2

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I am a crypto and Web3 community and social media professional with 9+ years in the space, specializing in building engaged communities, moderating discussions, and translating complex technical updates into clear public messaging across X, Telegram, Discord, Reddit, LinkedIn, and forums. I enjoy turning product progress into accessible stories, collaborating with engineers and marketing teams to plan campaigns, and using data to improve community health. Based in Montreal, I work in English and French.…I am a crypto and Web3 community and social media professional with 9+ years in the space, specializing in building engaged communities, moderating discussions, and translating complex technical updates into clear public messaging across X, Telegram, Discord, Reddit, LinkedIn, and forums. I enjoy turning product progress into accessible stories, collaborating with engineers and marketing teams to plan campaigns, and using data to improve community health. Based in Montreal, I work in English and French.

Available to hire

I am a crypto and Web3 community and social media professional with 9+ years in the space, specializing in building engaged communities, moderating discussions, and translating complex technical updates into clear public messaging across X, Telegram, Discord, Reddit, LinkedIn, and forums.

I enjoy turning product progress into accessible stories, collaborating with engineers and marketing teams to plan campaigns, and using data to improve community health. Based in Montreal, I work in English and French.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Lead Community Manager at Nexa

May 1, 2025 - March 31, 2026

Led community management and public-facing social communications across X, Telegram, Discord, Reddit, LinkedIn, and forum channels. Planned recurring campaigns and activations to boost engagement, follower growth, and brand visibility. Created and refined social copy, moderator messaging, and public-facing communications. Coordinated with developers and internal teams to translate technical progress into clear community updates. Produced dev highlights, ecosystem updates, roadmap messaging, and event promotion content. Tracked campaign performance and presented analytics to support decision-making. Managed moderation and reputation-sensitive communications, including responses to misinformation and disputes.

Lead Community Manager - French Social Media Operations at MEXC

November 1, 2024 - January 31, 2025

Oversaw French-language community and social media operations focused on engagement, moderation, reporting, and cross-functional alignment. Moderated X and Telegram communities to maintain active participation and guideline adherence. Built strategies for audience growth and stronger community participation. Analyzed feedback and user behavior to optimize content strategy. Collaborated with cross-functional teams to align social activity with organizational goals. Monitored growth, engagement, and sentiment using analytics tools and prepared regular performance reports.

Lead Community Manager at Polkadex

April 1, 2021 - August 31, 2024

Managed large crypto communities and social operations, supporting fundraising, moderation, reporting, and team leadership. Tracked KPI trends across channels to identify opportunities for improvement. Built loyalty and encouraged engagement through moderation and community support. Shared updates and announcements to keep the community informed. Supported the core team during a fundraising round (> $3M) and assisted with KYC processes for IDO participants. Managed Telegram (15k+), Discord (6k+), and supported X (60.5k+). Wrote tweets and announcements while mentoring new moderators; handled recruitment for English and local moderators.

Editor in Chief / Social Media Manager at BeInCrypto France

January 1, 2021 - November 30, 2022

Led French-language editorial and social media efforts, translated articles from English to French, and monitored KPI changes across platforms. Directed campaigns from concept to execution and developed organic growth strategies across posts, newsletters, and multimedia.

Head of Community Management / Social Media Management at Elitium

January 1, 2021 - November 30, 2022

Acted as the bridge between the organization and its audience, aligning community engagement with brand goals. Engaged members via social media and forums, developed a content strategy, gathered feedback, and relayed insights. Built relationships with community members, influencers, and advocates to strengthen loyalty and trust.

OST Community Manager at OST

January 1, 2018 - May 31, 2019

Supported a large-scale crypto community during a major growth phase and was part of the core team during a $21.7 million ICO raise. Managed Telegram (20k+ members at peak), Discord (5k+), and supported X growth (40k+ followers). Collected community feedback and maintained relationships with users, influencers, and advocates.