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I am an instructional designer and developer with 15+ years of experience architecting learning for enterprise, educational, and global organizations. I lead end-to-end development from needs analysis and scoping to design, development, testing, deployment, and reporting, applying adult learning principles, accessibility, and cybersecurity best practices to deliver engaging learner experiences that improve performance, reduce risk, and support business objectives. I specialize in transforming complex information into scalable learning across eLearning, classroom-based, virtual ILT, blended learning, microlearning, and self-paced digital formats. I collaborate with SMEs, cross-functional teams, and vendors to deliver compliant, accessible learning solutions that drive adoption and measurable outcomes.…I am an instructional designer and developer with 15+ years of experience architecting learning for enterprise, educational, and global organizations. I lead end-to-end development from needs analysis and scoping to design, development, testing, deployment, and reporting, applying adult learning principles, accessibility, and cybersecurity best practices to deliver engaging learner experiences that improve performance, reduce risk, and support business objectives. I specialize in transforming complex information into scalable learning across eLearning, classroom-based, virtual ILT, blended learning, microlearning, and self-paced digital formats. I collaborate with SMEs, cross-functional teams, and vendors to deliver compliant, accessible learning solutions that drive adoption and measurable outcomes.

Michelle Sharma

Instructional Designer, Content Designer, Content Creator, +2

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I am an instructional designer and developer with 15+ years of experience architecting learning for enterprise, educational, and global organizations. I lead end-to-end development from needs analysis and scoping to design, development, testing, deployment, and reporting, applying adult learning principles, accessibility, and cybersecurity best practices to deliver engaging learner experiences that improve performance, reduce risk, and support business objectives. I specialize in transforming complex information into scalable learning across eLearning, classroom-based, virtual ILT, blended learning, microlearning, and self-paced digital formats. I collaborate with SMEs, cross-functional teams, and vendors to deliver compliant, accessible learning solutions that drive adoption and measurable outcomes.…I am an instructional designer and developer with 15+ years of experience architecting learning for enterprise, educational, and global organizations. I lead end-to-end development from needs analysis and scoping to design, development, testing, deployment, and reporting, applying adult learning principles, accessibility, and cybersecurity best practices to deliver engaging learner experiences that improve performance, reduce risk, and support business objectives. I specialize in transforming complex information into scalable learning across eLearning, classroom-based, virtual ILT, blended learning, microlearning, and self-paced digital formats. I collaborate with SMEs, cross-functional teams, and vendors to deliver compliant, accessible learning solutions that drive adoption and measurable outcomes.

Available to hire

I am an instructional designer and developer with 15+ years of experience architecting learning for enterprise, educational, and global organizations. I lead end-to-end development from needs analysis and scoping to design, development, testing, deployment, and reporting, applying adult learning principles, accessibility, and cybersecurity best practices to deliver engaging learner experiences that improve performance, reduce risk, and support business objectives.

I specialize in transforming complex information into scalable learning across eLearning, classroom-based, virtual ILT, blended learning, microlearning, and self-paced digital formats. I collaborate with SMEs, cross-functional teams, and vendors to deliver compliant, accessible learning solutions that drive adoption and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Instructional Designer & eLearning Developer at Pinelake Communications Inc.

November 1, 2025 - January 31, 2026

Supported the design and development of enterprise-wide mandatory compliance courses including storyboarding, scripting, image sourcing, and course builds. Produced storyboards and scripts to craft clear, engaging content tailored for the required reading level and accessibility. Sourced images and visual assets to support storyboard narratives and consistency across deliverables. Developed eLearning courses using Articulate Storyline 360 and Adobe Illustrator, ensuring alignment with learning objectives and instructional design best practices.

eLearning Designer and Developer at Mandatory | TD Bank Group

October 1, 2023 - October 31, 2025

Updated and enhanced enterprise-wide mandatory compliance courses in Storyline 360, ensuring alignment with regulatory, audit, and operational risk requirements and timely deployment. Led end-to-end course delivery including scope definition, requirements gathering, translation coordination, QA testing, and LMS hand-offs. Conducted WCAG 2.1 AA accessibility audits and remediation in alignment with AODA standards. Troubleshot complex functionality and accessibility issues; performed root cause analysis, regression testing, and SCORM package fixes. Executed comprehensive QA testing of eLearning courses, workflows, and assessments to ensure optimal performance and user experience prior to release. Managed end-to-end course delivery producing project charters, kick-off materials, requirements documents, and detailed Microsoft Project timelines; coordinated hand-offs between development, review cycles and approvals, and facilitated stakeholder meetings to help define scope, mitigate risk, a

Instructional Designer at Eurodition Design Company

April 1, 2025 - May 31, 2025

Designed and developed a self-paced executive leadership course in Articulate Rise, including course outline, storyboard, course build with interactive components, and a comprehensive learner workbook with exercises and pre-/post-assessments to help learners measure their knowledge gains. Collaborated with SMEs and stakeholders to ensure accuracy, credibility, alignment with organizational goals, and adherence to adult learning and accessibility best practices. Delivered a highly engaging, executive-focused learning experience, integrating multimedia and interactive elements to maximize learner engagement, application, and measurable outcomes.

Instructional Designer at WATSPEED | University of Waterloo

October 1, 2024 - February 1, 2024

Designed and implemented comprehensive learning paths for a continuing-ed program on cloud computing and cybersecurity fundamentals, creating structured modules to support learner skill progression. Developed curriculum frameworks, course outlines, and instructional materials such as storyboards and interactions to enhance learner retention and performance outcomes. Ensured content adhered to adult learning principles, accessibility standards, and corporate objectives. Collaborated with faculty and Project Manager and Development to deliver high-impact, scalable learning solutions.

Information Security Analyst at TD Bank Group (Enterprise Protect, Platforms & Technology)

July 1, 2022 - April 30, 2023

Led the redesign of TD’s public-facing Privacy homepage, gathering requirements, defining scope, and partnering with UX, marketing, customer experience, and branding teams to deliver a cohesive content and design strategy. Designed the layout, sourced images, created key messaging and curated copy staying on brand. Developed and maintained the end-to-end project plan, managing milestones, dependencies, risks, and stakeholder communication to ensure an on-time, high-quality launch. Partnered with Product Owners, stakeholders, and the Digital Channel team to gather requirements and define scope for the redesign of TD’s public-facing Privacy homepage. Collaborated with marketing, customer experience, and design partners to create UX/GUI concepts and content strategy for the new Privacy website. Identified and mitigated risks related to scope, cost, resourcing, and timelines, proactively communicating impacts and solutions to drive a successful homepage release.

Information Security Analyst at TD Bank Group (Enterprise Protect, Platforms & Technology)

March 1, 2021 - July 31, 2022

Supported the strategy, design, and execution of TD’s enterprise-wide Cybersecurity Awareness Month (CSAM), driving cybersecurity literacy and culture in addition to collecting and synthesizing engagement metrics and feedback for executives and senior leadership. Produced a diverse range of campaign content and experiential learning activities including contests and challenges, a digital cyber kit (with ebooks, podcasts, checklists), webinars, infographics, checklists, job aids, slide decks, a virtual job fair, and a campaign microsite to help increase cybersecurity awareness across the bank. Managed TD’s central and internal cyber literacy platform, the Cybersecurity Awareness Hub, designing Just-In-Time Training (JITT) resources, maintaining existing content, to help strengthen security posture across the bank. Developed interview questions and pre-production materials for the C-Suite Apple podcast to educate and increase awareness of cybersecurity trends for everyday people. Rep

Communications Analyst & Incident Response at TD Bank Group (Enterprise Protect, Platforms & Technology)

March 1, 2020 - March 31, 2021

Liaised closely with TD Fusion Centre teams and partners such as Incident Response, Cybersecurity Operations Centre and Investigations, to consolidate, synthesize and communicate technical details concerning cyber events targeting the Bank and Financial Industry to stakeholders to ensure quick solution and remediation. Responsible for drafting, communicating and publishing ongoing alerts; specifying the type of incident, source and potential impacts in addition to when the audience can expect their next update. Supported the development of a subscription-based model using Microsoft Power Automate to automatically communicate select cyber events to stakeholders and select audience types based on severity of risk and business impact in a non-technical approach that was easy to understand. Designed and developed custom SharePoint sites for various teams within the Fusion Centre; each with their own specific set of user groups and permissions using security and SharePoint best practices.

Learning Designer III at TD Bank Group (Enterprise Project Management Office)

August 1, 2017 - March 31, 2020

Applied TD Agile and ADDIE methodologies to design, develop, and deliver high-impact learning solutions across the enterprise. Supported the design of an online curriculum of Agile/SCRUM modules in collaboration with stakeholders and learning partners to support the bank-wide adoption of TD Agile practices. Scoped learning requirements and established a shared understanding of business needs by partnering closely with stakeholders, Product Owners, and project teams. Built and maintained project plans and workstreams, managed development timelines, escalated risks, and collaborated on solutions to help keep projects on track. Mitigated project risks, providing recommendations. Supported end-to-end development lifecycle, including content writing, coordinating translation requests, managing SME review cycles and feedback, graphic design coordination, development handoffs, implementation, and evaluation.

Senior Instructional Designer at Institute of Learning (IFL) | Bank of Montreal

January 1, 2015 - January 31, 2017

Consulted with Senior Learning Consultants and business partners to identify performance and learning objectives based on organizational needs and current gap analysis. Supported the design and development of BMO’s annual compliance training; working alongside SMEs, Learning Consultants and other stakeholders to review and update course contents based on regulatory changes while seeking ways to improve the learner experience based on new learning trends in technology. Designed and developed a series of virtual training courses for The Process Centre of Excellence (EPMO). Designed and developed a variety of training materials including facilitator guides, participant guides, slide decks, learner activities, quizzes and assessments, job aids, infographics, and feedback forms.

Manager, Training & Development at Marketing | CM2 Solutions/General Motors

May 1, 2014 - October 31, 2014

Supported the enhancement and adoption of General Motors’ CRM software by gathering dealership feedback, analyzing user needs, and collaborating with developers, customer service, and management to improve functionality and training effectiveness. Designed and delivered a range of training solutions including video scripts, voiceovers, infographics, SharePoint learning libraries, and on-site training to improve CRM understanding, product usage, and overall dealer performance. Coordinated internal and external training events and provided on-site dealership training to promote the CRM and help improve dealer proficiency.

Instructional Designer at Digital Energy | General Electric

August 1, 2012 - May 31, 2014

Supported the design and development of global product training for GE Digital Energy by partnering with engineers, SMEs, Sales, and L&D teams to identify learning needs and synthesize complex technical content into clear, engaging learning experiences for internal trainers and global audiences. Designed and delivered global product training by translating complex engineering content into scalable, multi-modal learning solutions (eLearning, webinars, ILT, eBooks, videos, and job aids) used by trainers across multiple regions.

Instructional Designer & eLearning Developer at Yamaha Motor Ltd.

February 1, 2011 - August 31, 2012

Lead Instructional Designer responsible for the overall design, development and delivery of product training eLearning for Yamaha’s Canadian dealer network by partnering with SMEs across Sales, Service, Marketing, and HR to support the training needs of dealership staff and sales teams. Collaborated with SMEs to define learning gaps, establish content standards, and design branded templates, while managing LMS configuration, course catalogue updates, localization, and systematic content collection workflows. Led end-to-end eLearning production including template design, module builds, LMS management, QA processes, assessments, and French-language localization ensuring consistent branding, accuracy, and measurable learning outcomes.