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I'm a marketing professional with an MBA from Massey University, passionate about digital marketing, campaign coordination, and content creation. I thrive on designing multi-channel campaigns across social media, email, and websites, using data-driven insights to optimize performance and support business goals. I’m proficient with WordPress, Canva, and a suite of marketing platforms, and I excel at managing multiple projects with meticulous attention to detail.…I'm a marketing professional with an MBA from Massey University, passionate about digital marketing, campaign coordination, and content creation. I thrive on designing multi-channel campaigns across social media, email, and websites, using data-driven insights to optimize performance and support business goals. I’m proficient with WordPress, Canva, and a suite of marketing platforms, and I excel at managing multiple projects with meticulous attention to detail.

Nikita

Social Media Manager, Content Creator, Content Designer, +2

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I'm a marketing professional with an MBA from Massey University, passionate about digital marketing, campaign coordination, and content creation. I thrive on designing multi-channel campaigns across social media, email, and websites, using data-driven insights to optimize performance and support business goals. I’m proficient with WordPress, Canva, and a suite of marketing platforms, and I excel at managing multiple projects with meticulous attention to detail.…I'm a marketing professional with an MBA from Massey University, passionate about digital marketing, campaign coordination, and content creation. I thrive on designing multi-channel campaigns across social media, email, and websites, using data-driven insights to optimize performance and support business goals. I’m proficient with WordPress, Canva, and a suite of marketing platforms, and I excel at managing multiple projects with meticulous attention to detail.

Available to hire

I’m a marketing professional with an MBA from Massey University, passionate about digital marketing, campaign coordination, and content creation.

I thrive on designing multi-channel campaigns across social media, email, and websites, using data-driven insights to optimize performance and support business goals. I’m proficient with WordPress, Canva, and a suite of marketing platforms, and I excel at managing multiple projects with meticulous attention to detail.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Intermediate

Work Experience

Retail Sales Assistant at Tahua Group

August 1, 2025 - Present

Delivered high-quality customer service on the retail floor, handling product enquiries, complaints, and transactions with professionalism to ensure a positive experience. Supported day-to-day store operations including stock replenishment, visual merchandising, and maintaining product displays in line with brand standards. Processed customer transactions accurately using POS systems, handling cash and EFTPOS payments with full accountability. Collaborated with team members to achieve store sales targets and contribute to a welcoming, customer-first retail environment.

Retail Assistant (Volunteer) at Red Cross

June 1, 2025 - August 1, 2025

Supported retail operations including restocking, merchandising, donation management, and maintaining a clean and welcoming store environment. Delivered friendly customer service and processed transactions accurately using POS systems.

Digital Marketing Executive at Litmus Agency

April 1, 2023 - July 1, 2024

Developed and executed SEO strategies for client websites including technical audits, keyword research, on-page optimisation, and link-building campaigns. Managed social media strategy and content calendars for client accounts across Instagram, Facebook, LinkedIn, and Twitter, growing average follower counts by 30% and improving engagement rates by up to 40% within six months through consistent, audience-targeted content. Administered and maintained client websites on WordPress and Shopify, including landing page creation and product listing optimization to enhance user experience and support conversion rate optimization. Generated monthly digital marketing performance reports using Google Analytics, SEMrush, and platform insights, presenting data-driven findings and strategic recommendations to client stakeholders.

Senior Executive at Startek

August 1, 2019 - February 1, 2021

Managed online reputation for key client accounts by monitoring brand mentions and reviews across digital platforms, responding professionally to customer feedback to protect and maintain the organisation's brand image. Delivered high-quality customer support and engagement across voice, email, and live chat channels, maintaining consistently high customer satisfaction scores. Led crisis management and conflict resolution for complex customer escalations, applying structured problem-solving to achieve timely and satisfactory outcomes for both customers and the business.

Senior Associate at Wipro

January 1, 2015 - August 1, 2017

Provided first-line customer support and query resolution in a high-volume BPO environment, handling diverse inbound contacts across voice and email channels with consistent accuracy and quality. Resolved customer complaints and disputes through empathetic communication and methodical problem-solving, achieving high first-contact resolution rates.