Owen Melnyk

Supervisor at Tim Hortons

Supervised daily operations during high-volume shifts, coordinating staff to maintain fast and accurate service. Trained and onboarded new employees, improving team efficiency and reducing errors during peak hours. Resolved customer issues quickly and professionally, maintaining a positive customer experience under pressure. Monitored food safety, cleanliness, and operational standards to ensure compliance with company policies. Managed cash handling and end-of-day tills with high accuracy.

Team Lead at Tim Hortons

Supported shift management by delegating tasks and assisting team members during busy periods. Maintained service speed and order accuracy during peak hours.