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Hi, I'm Makiko Ito. I blend customer-centric service with creative sensibility, drawing on experience in luxury retail, fitness, and tech. I focus on building lasting relationships, delivering personalized experiences, and helping teams and clients achieve their goals. In my freelance work, I identify client needs and tailor solutions, always with a curious, proactive approach. I'm passionate about design, photography, and accessible service, and I enjoy using tools like Photoshop, Lightroom, Canva, and Procreate to craft visuals and engage audiences while keeping the human touch at the center of every interaction.…Hi, I'm Makiko Ito. I blend customer-centric service with creative sensibility, drawing on experience in luxury retail, fitness, and tech. I focus on building lasting relationships, delivering personalized experiences, and helping teams and clients achieve their goals. In my freelance work, I identify client needs and tailor solutions, always with a curious, proactive approach. I'm passionate about design, photography, and accessible service, and I enjoy using tools like Photoshop, Lightroom, Canva, and Procreate to craft visuals and engage audiences while keeping the human touch at the center of every interaction.

Makiko Ito

Photographer, Designer, Graphic Designer, +4

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Hi, I'm Makiko Ito. I blend customer-centric service with creative sensibility, drawing on experience in luxury retail, fitness, and tech. I focus on building lasting relationships, delivering personalized experiences, and helping teams and clients achieve their goals. In my freelance work, I identify client needs and tailor solutions, always with a curious, proactive approach. I'm passionate about design, photography, and accessible service, and I enjoy using tools like Photoshop, Lightroom, Canva, and Procreate to craft visuals and engage audiences while keeping the human touch at the center of every interaction.…Hi, I'm Makiko Ito. I blend customer-centric service with creative sensibility, drawing on experience in luxury retail, fitness, and tech. I focus on building lasting relationships, delivering personalized experiences, and helping teams and clients achieve their goals. In my freelance work, I identify client needs and tailor solutions, always with a curious, proactive approach. I'm passionate about design, photography, and accessible service, and I enjoy using tools like Photoshop, Lightroom, Canva, and Procreate to craft visuals and engage audiences while keeping the human touch at the center of every interaction.

Available to hire

Hi, I’m Makiko Ito. I blend customer-centric service with creative sensibility, drawing on experience in luxury retail, fitness, and tech. I focus on building lasting relationships, delivering personalized experiences, and helping teams and clients achieve their goals. In my freelance work, I identify client needs and tailor solutions, always with a curious, proactive approach.

I’m passionate about design, photography, and accessible service, and I enjoy using tools like Photoshop, Lightroom, Canva, and Procreate to craft visuals and engage audiences while keeping the human touch at the center of every interaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Japanese

Fluent

English

Advanced

Korean

Beginner

Work Experience

Specialist at Apple Japan, Inc

March 1, 2017 - February 28, 2023

Led onboarding and mentoring as New Hire / iOS / Contract Champion; improved team readiness from 30% to 77%; drove NPI readiness and continuous learning as Peek Learning Champion; resolved complex system and operational challenges via cross-functional collaboration; promoted inclusive, accessibility-focused customer experiences as Accessibility Champion.

Front Desk / Member Services at GOLD'S GYM

April 1, 2016 - January 31, 2017

Managed member check-in/out, processed memberships and cancellations, and maintained a clean, welcoming facility to support customer satisfaction.

Customer Experience Specialist at HERMES JAPAN (iDA)

February 1, 2024 - July 1, 2024

Promoted inclusive customer experiences and ensured accessibility-focused service; supported customers from entry to exit, resolving issues with cross-functional collaboration.

Freelance / Outreach Consultant at Freelance

February 1, 2023 - Present

Leveraged a skill-based marketplace platform to identify business needs and conduct personalized outreach to individual clients; gathered and analyzed client requirements, proposing feasible and optimized solutions tailored to each use case; managed simultaneous communication with multiple clients, effectively prioritizing tasks to ensure timely delivery; addressed complex and high-level requirements by evaluating and applying tools, including Adobe, Canva, Photoshop, Lightroom, and Procreate.

New Hire / iOS / Contract Champion at Apple Japan, Inc

April 1, 2016 - January 1, 2017

Led onboarding and mentoring as New Hire / iOS / Contract Champion, improving team readiness from 30% to 77%; Drove NPI readiness and continuous learning as Peek Learning Champion; Resolved complex system and operational challenges through cross-functional collaboration (IS&T, telecom carriers); Promoted inclusive, accessibility-focused customer experiences.

Specialist at GOLD'S GYM

March 1, 2017 - February 1, 2023

Consistently achieved TMS scores of 80+ through strong customer engagement and approachability; Delivered solutions exceeding expectations by identifying customers’ latent needs; Led onboarding and mentoring as New Hire / iOS / Contract Champion; Drove NPI readiness and continuous learning as Peek Learning Champion; Resolved complex system and operational challenges through cross-functional collaboration (IS&T, telecom carriers); Promoted inclusive, accessibility-focused customer experiences.

Client Advisor at THINK FITNESS CORPORATION

January 1, 2024 - January 1, 2024

Managed member check-in/out to ensure a safe and seamless customer experience; handled new memberships, cancellations, and administrative procedures with clarity and customer sensitivity; maintained a clean and comfortable facility environment, contributing to customer satisfaction and retention.

Customer Experience / Store Ambassador at HERMES JAPON (iDA)

February 1, 2024 - July 1, 2024

Promoted inclusive, accessibility-focused customer experiences; assisted customers upon their entry and exit; contributed to overall store operations and customer service excellence.

Photographer at Self-employed / Freelance

February 1, 2023 - Present

Photographer leveraging Adobe Photoshop, Lightroom and Procreate for post-processing and retouching; managed freelance projects including portrait, product, and event photography.

Staff at HERMES JAPON (iDA)

February 1, 2024 - July 31, 2024

Specialist at GOLD'S GYM

April 1, 2016 - January 1, 2017

Front desk operations and membership management; contributed to customer satisfaction and retention through proactive support and service excellence.

at HERMES JAPON (iDA)

February 1, 2024 - July 1, 2024

Sales Associate at Hermes Japon (iDA)

February 1, 2024 - July 1, 2024

Delivered luxury retail customer experiences with personalized service and high-end client engagement.

Photographer at Self-Employed

February 1, 2023 - Present