Available to hire
I am a results-driven Salesforce QA Lead with 12+ years of QA experience, including 4+ years leading Salesforce QA initiatives across Sales Cloud, Service Cloud, CPQ, and Marketing Cloud. I thrive in Agile environments and collaborate closely with Product Owners, BAs, and Development teams to ensure clear acceptance criteria and high-quality releases.
My hands-on experience spans Tosca automation, API testing (Postman, SOAPUI), SOQL data validation, integration testing, and CI/CD (Jenkins). I have led distributed QA teams, managed defect lifecycles, and delivered actionable QA metrics and release readiness dashboards to stakeholders.
Skills
Experience Level
Language
English
Fluent
Work Experience
Team Lead / Senior Salesforce QA Analyst at Deloitte Digital
October 1, 2024 - December 1, 2025Led the QA team for enterprise Agile initiatives, overseeing test planning, execution, and quality assurance strategy across multiple releases. Defined and implemented comprehensive test strategies, including functional, regression, integration, and UAT support. Collaborated with Product Owners, Business Analysts, and Development teams to ensure clear acceptance criteria and test coverage aligned with business requirements. Managed defect lifecycle, facilitated defect triage meetings, and ensured timely resolution of critical and high-priority issues. Monitored quality metrics including defect density, test coverage, pass/fail rates, and release readiness indicators to improve product stability. Coordinated cross-functional testing efforts to manage dependencies and minimize production defects. Provided high-level quality reports, dashboards, and risk assessments to stakeholders and leadership. Drove continuous improvement initiatives to enhance test processes, automation coverage, and
Senior Salesforce QA Analyst at Deloitte Digital
May 1, 2021 - March 1, 2022Owned QA planning and execution for Salesforce healthcare workflows. Created detailed test plans aligned with Agile sprint cycles. Conducted integration testing across Salesforce and external systems. Performed backend validation using SOQL and Data Loader. Provided QA status reports and release readiness dashboards.
Senior QA Engineer / Scrum Master at Wilco Source
November 1, 2020 - May 1, 2021Led Salesforce CPQ QA including configuration and integration testing. Managed JIRA boards, user stories, and defect tracking. Facilitated sprint ceremonies within an Agile/Scrum framework.
Salesforce CPQ Analyst at Deloitte Digital
August 1, 2017 - September 1, 2020Supported enterprise Salesforce CPQ implementations. Conducted REST API testing for third-party integrations. Executed data migration and backend validation activities.
HR Analyst at Deloitte
November 1, 2014 - June 1, 2016Managed vendor invoice validation and financial compliance reviews. Prepared dashboards and metrics reporting for leadership. Partnered with process owners to improve operational reporting workflows. Ensured invoice accuracy per SOW terms and compliance standards.
Audit Associate Analyst at Deloitte Touché Tohmatsu
September 1, 2013 - October 1, 2014Prepared financial account entries and validated asset, liability, and capital records. Analyzed financial transactions and supported audit compliance activities.
Education
Bachelor of Engineering (EEE) at Jawaharlal Nehru Technological University (JNTU)
January 11, 2030 - April 22, 2026Qualifications
Salesforce Certified Administrator
January 11, 2030 - April 22, 2026Industry Experience
Software & Internet, Professional Services, Healthcare, Financial Services
Skills
Experience Level
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