Swapan Pappala

Built an AI-driven customer support platform handling 10,000+ user interactions per month, improving response efficiency by ~40%. Created 15+ REST APIs using Node.js and Express to support real-time communication and workflow automation. Integrated LLM-based AI APIs to reduce manual support workload by ~35%. Designed responsive React.js dashboards for chat interface, analytics, and system monitoring. Implemented role-based access control (Admin/Support/User) using JWT. Designed and maintained MongoDB schemas for optimized query performance and efficient storage of conversation history and user data. Developed reusable React components to reduce feature delivery time by ~25%. Built analytics modules for user engagement, query trends, response accuracy, and system performance metrics. Integrated third-party notification services (email/SMS) and external REST APIs. Performed data validation, error handling, and API testing in Postman. Deployed applications on AWS EC2 using Linux config

Built an AI-driven customer support platform handling 10,000+ user interactions per month, improving response efficiency by 40%. Created 15+ RESTful APIs using Node.js and Express to support real-time communication and workflow automation. Integrated LLM-based AI APIs to reduce manual support workload by 35%. Designed and maintained responsive React.js dashboards (chat interface, analytics, and system monitoring). Implemented role-based access control using JWT (admin/support/user). Designed and maintained MongoDB databases with optimized queries for conversation history and user data. Built reusable React components, analytics modules, and integrated third-party notifications (email/SMS) and external REST APIs. Performed validation, error handling, and API testing with Postman. Deployed on AWS EC2 using Linux configuration, environment variables, and secure access management.

Built an AI-driven customer support platform handling 10,000+ user interactions per month, improving response efficiency by 40%. Created 15 RESTful APIs using Node.js and Express to support real-time messaging and workflow automation. Integrated AI-powered APIs to reduce manual support workload by 35%. Designed and implemented a responsive admin dashboard with React.js to provide chat, analytics, and system monitoring. Implemented role-based access control using JWT authentication and maintained MongoDB databases with optimized queries, boosting data retrieval performance. Collaborated with UX/UI designers to translate wireframes into a polished interface across multiple two-week sprints. Managed production bugs and release cycles to ensure stability.