Available to hire
I’m a dedicated IT professional with over 15 years of hands-on testing experience across web, cloud, and enterprise platforms. I thrive on solving complex problems with a methodical eye for detail, and I bring drive, adaptability, and a relentless focus on quality to every project.
My career spans QA Analyst roles and Senior Test Manager positions, working with tools such as Selenium, Postman, JMeter, Neoload, Jira, ALM, ServiceNow, SharePoint, and Visio. I excel in both Agile and Waterfall environments, lead test teams, coordinate UAT with stakeholders, and continuously improve testing processes to deliver reliable software.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Test Lead at Cancer Research UK
March 1, 2026 - PresentIntegration transformation project between ServiceNow, Jira JSM and Workday. Led Agile process with 2 weekly sprints; performed integration testing of services in Workday, MS Azure AD and Entra ID; executed full End-to-End testing of Jira JSM and Joiner Mover Leaver; created integration, functional and UAT test scenarios; managed test cases in Zephyr; oversaw UAT process with stakeholders; managed defects in Jira and led regular triage meetings.
Test Lead at Prodapt
September 1, 2025 - February 1, 2026Global Telecommunications integration project involving ServiceNow and Salesforce. Conducted end-to-end ITSM/ITOM testing; led a team of 3 testers across streams; performed API integration testing of Mid-Servers and payload data extracts; designed application workflows; managed defects and user acceptance testing with Jira.
Test Lead at Capgemini
March 1, 2025 - May 1, 2025Government SaaS project implementing ServiceNow for DSTL/Ministry of Defence. Worked across ITSM modules (Incident, Change, Problem, Event Management, Service Catalog, CMDB, Demand Manager) and Agile 2.0; performed patch upgrades and managed testing; trained non-IT users and documented processes; maintained regression test suites (manual and automated ATF).
Test Lead at Sopra Steria
April 1, 2023 - February 1, 2025Government SaaS project implementing ServiceNow for DSTL/MoD. Delivered end-to-end testing across ITSM modules, coordinated UAT and test strategy; led 3-week sprint cycles; implemented ServiceNow ATF for regression automation; defect management and retesting of fixes.
ServiceNow Test Lead at KPMG
April 1, 2022 - September 1, 2022SaaS cloud project implementing new ServiceNow facilities management framework. Covered ITAM, ITOM, CSM, ITSM, CMDB; led a testers' team for end-to-end testing; created ATF automation scripts and regression suites; defined program test strategy and UAT plan; managed defects using Jira.
ServiceNow Test Lead at British Telecom
December 1, 2021 - PresentServiceNow cloud upgrade and enhancements; created test strategy for the development process; ITSM modules including Incident, Change, Problem, Event Management, Agent Workspace, Service Catalog; worked in Agile with 2 weekly sprints; implemented automated testing framework.
ServiceNow Test Consultant at Ramboll Consultancy
May 1, 2021 - October 1, 2021Worked on ServiceNow projects implementing new functionality, updating ITIL processes and product testing of ITIL modules; defined new onboarding work processes; tested end-to-end ITSM/Portal flows and JML.
Senior Test Consultant at Sky
January 1, 2021 - May 1, 2021Functional UI testing of multiple applications; used ALM Quality Centre to create, execute and report test cases; managed defects in Jira; produced team documentation in Confluence; operated within Agile sprints.
Test Manager / Consultant at Metropolitan Thames Valley Housing
August 1, 2020 - October 1, 2020Upgraded ServiceNow Orlando version; worked on ITSM modules (Incident, Change, Problem, Event Management, Portal, JML, CMDB, Service Catalog); SIT/UI testing within 2 weekly sprints; supported BAU enhancements to Portal and Service Catalog.
ServiceNow Test Manager at MS Amlin
October 1, 2019 - April 1, 2020New ServiceNow implementation for insurance; advised on project resources, technical designs, defect management and testing policies; led ITIL-aligned test activities across Incident, Change, Problem, Event Management, Portal, JML, CMDB; implemented automation for cross-browser testing of ServiceNow.
Test Lead at Business Energy & Industrial Strategy
March 1, 2019 - August 1, 2019Developed test strategy and test plans for government-funded project; performed accessibility testing using assistive technologies; performed REST/POST API testing with Postman; managed UAT via Jira and SharePoint; cross-browser testing across Windows, Mac and mobile.
ServiceNow Test Lead at RBS Bank (NatWest Markets)
October 1, 2018 - March 1, 2019Managed testing environment for ServiceNow deployments; created and implemented a ServiceNow test strategy; performed manual and automated testing of ITIL modules; managed UAT with in-house end users; environment and release governance.
ServiceNow Test Manager at BAE Systems
July 1, 2018 - October 1, 2018ServiceNow implementation for Foreign & Commonwealth Office; led a mixed team in Leeds and India; developed test strategy and plans; defect management via Jira; managed system integration testing and UAT across ITIL modules.
Test Lead at Department of Business Energy & Industrial Strategy (Contract) Government Cabinet Office
June 1, 2017 - May 1, 2018Migrated custom document management applications to SharePoint 2016 and integrated with ServiceNow; created test plans; managed releases via SCCM;Performed performance monitoring with Prometheus; tested incidents, changes, knowledge base, and UI enhancements; cross-browser testing and Okta verification on desktop and mobile.
Lead QA Automation at Islington Borough Council
November 1, 2015 - June 1, 2017Led QA Automation efforts; coordinated manual and automated testing across multiple projects; mentored team members; ensured quality standards and timely delivery.
QA Automation / Analyst at Lockheed Martin (MOJ) Central Government
February 1, 2015 - November 1, 2015Automation and manual testing across government projects; defect tracking and reporting; collaborated with cross-functional teams to ensure compliance with standards.
Senior QA Engineer at Arup Group
October 1, 2014 - November 1, 2014Senior QA engineering on varied engineering projects; defined test strategies and executed manual/automation testing; collaborated with developers and business analysts.
Lead Automation Tester at Deutsche Borse / Impendium Investment Bank
October 1, 2013 - October 1, 2014Led automation testing efforts for investment banking applications; defined automation strategy; executed tests and managed defects.
QA Test Lead at Tesco
February 1, 2013 - October 1, 2013Led QA testing for Tesco projects; managed test cases, defects and release readiness; coordinated across teams to ensure quality and timeliness.
Quality Assurance Analyst at Deutsche Bank
March 1, 2012 - December 1, 2012QA testing for investment banking applications; defined test strategies and executed tests; collaborated with developers and business stakeholders.
Education
ISEB Software Testing at Qbit Training
January 1, 2004 - April 22, 2026Java Programming at Learning Tree
January 1, 2001 - April 22, 2026Computer Programming in C at Scheidegger Computer Training
January 1, 1998 - April 22, 2026A Level Computer Technology at Acton College
January 1, 1994 - January 1, 1996GNVQ Intermediate Business & Finance at Hammersmith & West London College
January 1, 1993 - January 1, 19945 GCSEs including English, Maths and Science at Burlington Danes School
January 1, 1988 - January 1, 1993Qualifications
ISEB Software Testing
January 1, 2004 - April 22, 2026Java Programming
January 1, 2001 - April 22, 2026Computer Programming in C
January 1, 1998 - April 22, 2026A Level Computer Technology
January 1, 1994 - January 1, 1996GNVQ Intermediate Business & Finance
January 1, 1993 - January 1, 1994GCSEs (5 including English, Maths, Science)
January 1, 1988 - January 1, 1993Industry Experience
Software & Internet, Government, Professional Services, Telecommunications
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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