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I'm an adaptable, results-driven IT QA Business Systems Analyst with 23+ years of experience supporting customer-facing platforms across federal and commercial environments. I translate business needs into technical requirements, partner with development teams on implementation, configure and support enterprise applications, and lead testing, documentation, and end-user training. I have delivered in Agile, Waterfall, and hybrid models, supporting CRM, ecommerce, and high-visibility digital systems. I simplify complex systems into clear processes, test scenarios, and communication assets that empower developers, stakeholders, and end users. I hold an MBA with a concentration in e-commerce and am excited about early-stage initiatives where unmet need is identified and emerging technologies, including AI, are thoughtfully applied to build scalable platforms and strong team cultures.…I'm an adaptable, results-driven IT QA Business Systems Analyst with 23+ years of experience supporting customer-facing platforms across federal and commercial environments. I translate business needs into technical requirements, partner with development teams on implementation, configure and support enterprise applications, and lead testing, documentation, and end-user training. I have delivered in Agile, Waterfall, and hybrid models, supporting CRM, ecommerce, and high-visibility digital systems. I simplify complex systems into clear processes, test scenarios, and communication assets that empower developers, stakeholders, and end users. I hold an MBA with a concentration in e-commerce and am excited about early-stage initiatives where unmet need is identified and emerging technologies, including AI, are thoughtfully applied to build scalable platforms and strong team cultures.

Keith W. Geeding

QA Engineer, UX Designer, UI Designer, +2

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I'm an adaptable, results-driven IT QA Business Systems Analyst with 23+ years of experience supporting customer-facing platforms across federal and commercial environments. I translate business needs into technical requirements, partner with development teams on implementation, configure and support enterprise applications, and lead testing, documentation, and end-user training. I have delivered in Agile, Waterfall, and hybrid models, supporting CRM, ecommerce, and high-visibility digital systems. I simplify complex systems into clear processes, test scenarios, and communication assets that empower developers, stakeholders, and end users. I hold an MBA with a concentration in e-commerce and am excited about early-stage initiatives where unmet need is identified and emerging technologies, including AI, are thoughtfully applied to build scalable platforms and strong team cultures.…I'm an adaptable, results-driven IT QA Business Systems Analyst with 23+ years of experience supporting customer-facing platforms across federal and commercial environments. I translate business needs into technical requirements, partner with development teams on implementation, configure and support enterprise applications, and lead testing, documentation, and end-user training. I have delivered in Agile, Waterfall, and hybrid models, supporting CRM, ecommerce, and high-visibility digital systems. I simplify complex systems into clear processes, test scenarios, and communication assets that empower developers, stakeholders, and end users. I hold an MBA with a concentration in e-commerce and am excited about early-stage initiatives where unmet need is identified and emerging technologies, including AI, are thoughtfully applied to build scalable platforms and strong team cultures.

Available to hire

I’m an adaptable, results-driven IT QA Business Systems Analyst with 23+ years of experience supporting customer-facing platforms across federal and commercial environments. I translate business needs into technical requirements, partner with development teams on implementation, configure and support enterprise applications, and lead testing, documentation, and end-user training.

I have delivered in Agile, Waterfall, and hybrid models, supporting CRM, ecommerce, and high-visibility digital systems. I simplify complex systems into clear processes, test scenarios, and communication assets that empower developers, stakeholders, and end users. I hold an MBA with a concentration in e-commerce and am excited about early-stage initiatives where unmet need is identified and emerging technologies, including AI, are thoughtfully applied to build scalable platforms and strong team cultures.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Lead Analyst – IT Business Systems at Maximus

March 1, 2025 - June 1, 2025

Supported early-stage DISM efforts by aligning DevOps pipeline improvements with IRS strategic goals and compliance requirements; served as a liaison between business stakeholders, operations teams, and technical SMEs; built Agile dashboards and sprint metrics in Jira; defined acceptance criteria, documented change requests, and supported test case development; provided production support for ServiceNow; partnered with technical teams to modernize CI/CD touchpoints using Git and Jenkins; led sessions on cybersecurity, analytics, and risk to establish consistent reporting and KPI definitions.

QA Business Analyst at ATI Government Solutions / Vibrantech

May 1, 2023 - March 1, 2025

Translated Inflation Reduction Act policy and tax policy into clear business requirements and user stories; acted as primary client liaison between policy, implementation, and technical teams; defined KPIs, reporting needs, and validation criteria; prepared executive-level communications and status updates; supported analytics dashboards using SharePoint, Power BI, and Excel; authored test cases and workflow documentation aligned with OneSDLC and IRS governance.

Senior Integration Analyst / QA Business Analyst at Citizant

October 1, 2015 - April 1, 2023

Led documentation and process alignment for IRS’s first CI/CD DevOps initiative; served as lead administrator for testing and production environments with 600+ users; supported SSO integration, RBAC, and secure configurations; coordinated Change Control and Release Management; facilitated Agile ceremonies and Jira metrics; authored SOPs and onboarding guides; supported early AI-adjacent tooling integration.

QA Analyst / Integration Analyst at Lockheed Martin / Citizant

March 1, 2012 - October 1, 2015

Led QA and UAT for IRS ACA BPD program; authored regression suites and 508 accessibility testing across UNIX, Oracle, and IRS legacy platforms; developed user guides and visual walkthroughs; conducted requirements reviews and traceability mapping; contributed to DevOps documentation for secure CI/CD usage and patching workflows; created onboarding materials and workflow playbooks.

QA Business Analyst (Ajilon Consulting) at Southwest Airlines

May 1, 2008 - October 1, 2010

Led QA initiatives for Southwest.com, SWABiz, and mobile platforms; planned UAT, regression testing, and end-to-end traceability; validated cross-platform tool integrations with PayPal, Chase Credit Card Simulator, and Omniture; authored test cases and defects; produced internal QA documentation and training resources; acted as liaison between business units and external vendors.

Adjunct Business Instructor at LeTourneau University

May 1, 2004 - May 1, 2010

Designed and delivered undergraduate and graduate coursework in Finance Management and Business Principles; developed hybrid and online curricula; facilitated discussions and created instructional materials; applied human-centered teaching methods to improve engagement and knowledge retention.

QA Business Analyst (Multiple Roles) at Fidelity Investments

October 1, 1999 - May 1, 2008

Progressed through multiple QA roles supporting enterprise platform development and regulatory compliance systems; led system integration testing, UAT, and regression testing for mainframe .NET and web-based applications; translated business requirements into test strategies and artifacts; standardized QA documentation and provided training to support multi-site implementations.