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I'm Neelakanta R. Desai, a Senior QA Lead & Automation Specialist with 20 years of experience delivering high-quality software across telecom and large-scale enterprise systems.\n\nI excel in test strategy, automation frameworks, and end-to-end validation, with hands-on expertise in Playwright, Selenium, and API testing. I've led distributed teams, driven test efficiency improvements, and reduced production defects. I thrive in Agile environments and collaborate closely with engineering, product, and business stakeholders.…I'm Neelakanta R. Desai, a Senior QA Lead & Automation Specialist with 20 years of experience delivering high-quality software across telecom and large-scale enterprise systems.\n\nI excel in test strategy, automation frameworks, and end-to-end validation, with hands-on expertise in Playwright, Selenium, and API testing. I've led distributed teams, driven test efficiency improvements, and reduced production defects. I thrive in Agile environments and collaborate closely with engineering, product, and business stakeholders.

Neelakanta R. Desai

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I'm Neelakanta R. Desai, a Senior QA Lead & Automation Specialist with 20 years of experience delivering high-quality software across telecom and large-scale enterprise systems.\n\nI excel in test strategy, automation frameworks, and end-to-end validation, with hands-on expertise in Playwright, Selenium, and API testing. I've led distributed teams, driven test efficiency improvements, and reduced production defects. I thrive in Agile environments and collaborate closely with engineering, product, and business stakeholders.…I'm Neelakanta R. Desai, a Senior QA Lead & Automation Specialist with 20 years of experience delivering high-quality software across telecom and large-scale enterprise systems.\n\nI excel in test strategy, automation frameworks, and end-to-end validation, with hands-on expertise in Playwright, Selenium, and API testing. I've led distributed teams, driven test efficiency improvements, and reduced production defects. I thrive in Agile environments and collaborate closely with engineering, product, and business stakeholders.

Available to hire

I’m Neelakanta R. Desai, a Senior QA Lead & Automation Specialist with 20 years of experience delivering high-quality software across telecom and large-scale enterprise systems.\n\nI excel in test strategy, automation frameworks, and end-to-end validation, with hands-on expertise in Playwright, Selenium, and API testing. I’ve led distributed teams, driven test efficiency improvements, and reduced production defects. I thrive in Agile environments and collaborate closely with engineering, product, and business stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Web Quality Assurance Engineer at Amazon

October 1, 2025 - February 1, 2026

Validated end-to-end lifecycle of Kuiper (LEO) orders, including availability, provisioning, activation, and billing workflows. Designed and implemented BDD test cases aligned with product requirements. Built Playwright automation (TypeScript) to enhance regression coverage, enabled parallel and cross-browser testing, and reduced regression time. Tested UI, API, and end-to-end flows across frontend and backend, including product selection, cart, checkout, and order confirmation. Documented defects with detailed logs and screenshots to accelerate resolution.

QA Testing Team Lead at T-Mobile

March 1, 2020 - September 1, 2025

Led QA delivery for Active-Active, Sprint Migration, and Prepaid initiatives. Managed end-to-end Order to Cash lifecycle including order capture, validation, provisioning, billing, and payment processing. Validated telecom order flows across web, retail, and API channels. Built and maintained a Selenium framework (Java, TestNG, POM); integrated automation into Jenkins and CI/CD pipelines, enabling data-driven and parallel testing. Led defect triage, root cause analysis, and reporting; prepared UAT data and supported go-live readiness and post-production validation. Mentored automation and backend validation.

Agile QA Specialist at AT&T

September 1, 2015 - February 1, 2020

Led QA efforts for U-verse and DirecTV integration across multiple releases. Executed end-to-end O2C lifecycle validation, including billing scenarios, invoices, taxes, discounts, payments, refunds, and adjustments. Designed and executed automation using Selenium, TestNG, and Maven; delivered functional, E2E, accessibility, and production validation. Monitored automation via Jenkins CI; coordinated UAT with business stakeholders to validate real-world scenarios.

Senior SME at Amdocs / Clearwire

May 1, 2010 - September 1, 2015

Led QA for WiMAX broadband services across global markets. Validated order management, provisioning, and billing systems. Improved defect closure rate by 30% through structured triage and tracking.

Senior SME at Comcast

June 1, 2006 - March 1, 2010

Executed testing for CRM, OMS, and billing systems. Performed database validation using SQL and TOAD. Conducted functional, regression, and reporting validation. Mentored QA team and improved defect lifecycle processes.

Senior QA Analyst at Amdocs / AT&T

December 1, 2003 - May 1, 2006

Delivered QA for IPTV, VOIP, and broadband systems. Developed test plans, RTMs, and end-to-end scenarios. Recognized for consistently delivering high-quality releases under tight deadlines.