Available to hire
I’m a detail-oriented, analytical professional with strong English communication skills and hands-on experience supporting AI content review and account-based data workflows. My focus has been annotating, evaluating, and improving AI-generated responses to ensure accuracy, neutrality, and contextual understanding. I have worked with distributed teams remotely and maintain high-quality benchmarks.
I thrive in remote settings, consistently meet deadlines, and collaborate with diverse teams across time zones to deliver accurate, high-quality results while upholding privacy and confidentiality.
Skills
Experience Level
Expert
Intermediate
Language
English
Advanced
Work Experience
Content Quality Analyst at Digital Insight Solutions
January 1, 2023 - PresentAnnotate and evaluate AI-generated Q&A datasets to ensure clarity, neutrality, and factual correctness. Review account-related conversational scenarios and classify responses per project guidelines. Identify ambiguous, misleading, or biased outputs and provide detailed improvement feedback. Maintain an average accuracy rate above 98% and meet daily production targets. Collaborate with distributed teams across time zones and participate in guideline calibration to ensure consistency.
Account Support Assistant at NovaEdge Business Services
January 1, 2021 - January 1, 2023Reviewed client communication logs, summarized key issues, and ensured responses aligned with service policies and quality standards. Supported internal audits by organizing structured datasets and preparing summary reports. Monitored account activity trends and flagged irregularities for review, while maintaining strict confidentiality. Contributed to process improvements that enhanced workflow efficiency.
Freelance Data Reviewer & Transcriptionist at Self-Employed
January 1, 2020 - January 1, 2021Annotated conversational datasets for NLP training; reviewed transcripts for grammar, contextual flow, and tone alignment. Conducted fact verification to ensure information reliability in text datasets. Maintained consistent turnaround times while adhering to quality benchmarks. Worked independently on project-based contracts with minimal supervision.
Data Annotator at Scale AI
January 1, 2021 - January 1, 2022Specialized in high-quality dataset preparation. Performed precision labeling, including bounding boxes and semantic segmentation, to train computer vision models.
Education
Bachelor of Science in Telecommunication & Information Engineering at Jomo Kenyatta University of Agriculture and Technology (JKUAT)
January 11, 2030 - January 1, 2024Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet
Skills
Experience Level
Expert
Intermediate
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