I am a dedicated and customer-focused professional with over 2 years of experience in customer service, front desk operations, and client relations. I have a proven ability to handle customer inquiries, resolve complaints, and maintain positive relationships with clients. I have strong communication skills in English and Filipino, and a background in Computer Science and digital communication. I am empathetic, organized, and committed to delivering exceptional customer experiences. I have assisted customers with billing inquiries, service requests, and technical concerns; I resolve customer complaints professionally and efficiently. I maintain accurate records of customer interactions and transactions, educate customers on company products and services, and strive to achieve high levels of customer satisfaction through prompt and courteous service. I welcome clients and manage daily front desk operations, schedule appointments, and handle incoming calls.

Flordeliza Villa Nueva

I am a dedicated and customer-focused professional with over 2 years of experience in customer service, front desk operations, and client relations. I have a proven ability to handle customer inquiries, resolve complaints, and maintain positive relationships with clients. I have strong communication skills in English and Filipino, and a background in Computer Science and digital communication. I am empathetic, organized, and committed to delivering exceptional customer experiences. I have assisted customers with billing inquiries, service requests, and technical concerns; I resolve customer complaints professionally and efficiently. I maintain accurate records of customer interactions and transactions, educate customers on company products and services, and strive to achieve high levels of customer satisfaction through prompt and courteous service. I welcome clients and manage daily front desk operations, schedule appointments, and handle incoming calls.

Available to hire

I am a dedicated and customer-focused professional with over 2 years of experience in customer service, front desk operations, and client relations. I have a proven ability to handle customer inquiries, resolve complaints, and maintain positive relationships with clients.

I have strong communication skills in English and Filipino, and a background in Computer Science and digital communication. I am empathetic, organized, and committed to delivering exceptional customer experiences. I have assisted customers with billing inquiries, service requests, and technical concerns; I resolve customer complaints professionally and efficiently. I maintain accurate records of customer interactions and transactions, educate customers on company products and services, and strive to achieve high levels of customer satisfaction through prompt and courteous service. I welcome clients and manage daily front desk operations, schedule appointments, and handle incoming calls.

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Language

English
Advanced

Work Experience

Receptionist at Wensha Spa
May 1, 2011 - May 31, 2012
Greeted guests, managed front desk operations, handled inquiries, and supported basic administrative tasks to ensure smooth spa experiences.
Customer Service at Core Serve / Sky Cable
May 1, 2013 - May 31, 2015
Provided customer service support, addressed inquiries, processed accounts and service requests, and assisted with resolution of issues for Sky Cable customers.
Front Desk Receptionist at Wensha Spa Center
May 1, 2011 - May 1, 2012
Managed daily front desk operations, greeted clients, scheduled appointments, answered inquiries, and processed payments while maintaining customer records.
Social Media Manager at Sky Cable Corporation
May 1, 2013 - May 1, 2015
Managed social media accounts and campaigns, created engaging content, and interacted with online audiences to support brand presence.
Social Media Manager at Sky Cable Corporation
June 1, 2016 - June 1, 2017
Continued social media management, content creation, and audience engagement across channels to strengthen customer relations and brand awareness.

Education

Bachelor of Science in Computer Science at JE Mondejar Computer College
January 11, 2030 - January 1, 2007
Bachelor of Science in Computer Science at Je Mondejar Computer College
January 1, 2006 - January 1, 2007

Qualifications

Best in Copywriting
May 23, 2025 - April 25, 2026
Best in Video Editing
May 23, 2025 - April 25, 2026
Best in Copywriting
March 1, 2025 - June 27, 2026
Best in Short Form - Video Editing
March 1, 2025 - June 27, 2026
Social Media Academy
March 1, 2025 - June 27, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Other