I am a dedicated and customer-focused professional with over 2 years of experience in customer service, front desk operations, and client relations. I have a proven ability to handle customer inquiries, resolve complaints, and maintain positive relationships with clients.
I have strong communication skills in English and Filipino, and a background in Computer Science and digital communication. I am empathetic, organized, and committed to delivering exceptional customer experiences. I have assisted customers with billing inquiries, service requests, and technical concerns; I resolve customer complaints professionally and efficiently. I maintain accurate records of customer interactions and transactions, educate customers on company products and services, and strive to achieve high levels of customer satisfaction through prompt and courteous service. I welcome clients and manage daily front desk operations, schedule appointments, and handle incoming calls.
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